Senior Marketing Operations & Projects Manager



Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

The role

The ANZ Marketing team supports the Australian and New Zealand business across consumer and merchant customers.

Reporting to the Director of Merchant Marketing, Strategy and Operations, you will be accountable for effectively running the operations of the Marketing function as well as leading strategic marketing projects. You’ll be working closely with the ANZ CMO and Marketing Leadership Team, as well as multiple business units such as Product, Technology, Commercial and Legal and Compliance, Customer Experience teams and agencies.

This is a greenfield role where you will both facilitate strategic initiatives of your own as well as establish and improve the planning and operational cadences that enable the marketing team to flourish. 

You will be strategically minded, drawing insights to inform strategy, and enjoy operations and the hands-on aspects of marketing. You’ll also love working with people.

You’ll also:

  • Coordinate yearly, half-yearly and quarterly planning op rhythms in alignment with the other functions 
  • Bring business strategies to life by engaging marketing to build an execution plan and establishing appropriate tracking artefacts 
  •  Develop clear business cases and ROMI for initiatives, manage incoming business requests for cross functional support or strategies
  • Manage the department performance reporting and operating rhythm
  • Oversee the management of the creative studio operations, resourcing, assurance and systems management
  • Partner with finance on budget management and requests from the team and work closely with Global Director Commercial Marketing
  • Oversee marketing controls, incident and issue management and reporting
  • Partner with other functions at Zip to prioritise marketing requirements within their roadmaps
  • Own strategic projects that arise from time to time or represent marketing on projects
  • Support CMO and MLT with other requirements from time to time

To help us level up, you’ll bring:

  • Tertiary qualification in business, computer science or related field or equivalent experience
  • At least 8 years marketing experience and preferred 2 years in a operational type role
  • Excellent communication, influencing and stakeholder communication skills
  • Ability to bring diverse stakeholders together to solve a problem and synthesise diversity of opinion to drive the right outcome for the business 
  • Analytical and data-driven approach to solving customer and business problems
  • Highly commercial and curious to understand the root cause and draw insights from data to inform strategy
  • Strategically minded with the ability to apply broad thinking to operations and reporting 
  • Ability to manage and prioritise multiple marketing projects and operational requirements at one time
  • An understanding for B2B and B2B2C marketing with campaign management skills to drive growth using effective marketing strategies
  • An ability to prioritise and work in a fast paced, ambiguous environment with changing priorities. Requests may come from many areas of the business at short notice
  • Strong organisational and analytical skills with a commitment to driving the success of marketing programs, with a strong attention to detail, clarity and accuracy
  • Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

As a Zipster, you’ll enjoy heaps of unique perks and benefits to support you at work and beyond. Here’s just a taste of what you can expect when you join the #Zipfam!

- Flexible working culture, giving you the choice on how and where you work
- Funding and up to 2 days leave for your professional development
- 25 days paid leave annually, including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellbeing initiatives, including $299 annual wellbeing allowance, free fitness classes, and discounted gym membership
- 2 days paid volunteering leave per year
- Fee-free Zip products, and discounts with Zip merchant partners (AU)
- Share incentive programs, to give you skin in the game
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney)

We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2022 Circle Back initiative employer and commit to respond to every applicant.

Join us on our mission to be the first payment choice, everywhere and every day.
  • Sydney
  • Full-Time
  • Marketing
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