Partner Success Specialist

• Work with Zip’s top Gift Card & Affiliate Partners
• Partner with Marketing, Product, Commercial teams internally and externally
• Work flexibly from our Melbourne office

Write your story with a career at Zip

This is a junior role in Zip's newly formed growth stream in Commercial, as part of this team you will be responsible for managing ongoing relationships with our top Gift Card & Affiliate Partners in Australia and New Zealand. Your focus will be to increase growth associated with partner relationships, identifying, pursuing and executing commercial objectives. 

Interesting problems you’ll get to solve

• Be responsible for setting up, implementing and monitoring promotions across Gift Card and Affiliate channels, including documentation
• Support the growth of key relationships across your portfolio, executing operational requirements for key relationships across Zip’s Gift Card and Affiliate channels
• Be responsible for supporting strategic account planning including monthly updates, quarterly business reviews and annual account planning
• Develop marketing pitch decks for internal and external stakeholders, working alongside the Growth Team
• Collaborate and project manage internal and external stakeholders to ensure that all parties are on track with planned projects, deadlines, and schedules
• Collaborate cross functionally across business units including Sales Support teams, Marketing, Product, Growth to advocate for and drive change to continue improving Partner and Customer experiences
• Contribute to daily operations with product and engineering leads to proactively identify opportunities and/or service operation risks
• Oversee the integrity of projects and product issues, ensuring accurate and timely completion alongside our product team. This includes reviewing, analyzing, and evaluating systems and user needs, documenting procedures, and defining scope and objectives
• Assist in the implementation of new programs and products
• Financial reporting against KPIs and scorecard to monitor and optimize account performance
• Lead merchant launches and partner with key stakeholders to ensure the smooth roll out of merchant onboarding
• Identify and pursue new business opportunities and continue to source and feed net new leads into your pipeline
• Assist with the development of your sales pipeline by managing each stage from prospecting to closing
• Support the financial modelling and pricing on all promotional activity for mutually beneficial outcomes

What you’ll bring to the team

• A minimum of 2+ years experience in demonstrated ability to sell products or tech with a track record of securing and executing marketing promotions.
• Previous experience or a keen interest in Digital Gift Cards and Affiliate Networking
• Previous experience working in Fintech, Financial Services or FMCG is highly desirable
• The ability to analyze business problems centred around improving the customer experience and business operations
• Strong analytical skills including a thorough understanding of the Google Suite and Salesforce
• A track record in working on Media Kits and/or presentation material for businesses to share key data insights and analytics
• Excellent commercial astuteness, communication, negotiation and relationship management skills
• Analytical and problem solving skills
• The art of managing different personalities and customers to gain desired outcomes
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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