Accounts Receivable Assistant



About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

This role sits within the Receivables Management team, reporting directly to the Collections Manager.

The Collections Administrator is responsible for supporting the Collections and Financial Hardship Teams by managing inbound tickets/enquiries from third parties (eg. mercantile agents, trustees), customers in arrears and/or in hardship, and other internal departments.  This role offers a broad learning experience across the entire collections function through this varied range of enquiries.

What you'll own and support:

  • Operating in a fast-paced, high-volume environment and client-centric culture 
  • Managing internal ticket enquiries
  • Assessment and end-to-end financial hardship assistance 
  • Responding to inbound collections queries
  • Payment allocations/Daily banking
  • Processing daily reports & reconciliation
  • Managing & liaising with third party relationships
  • Management reporting
  • Assessing and processing lock release requests
  • Assisting customers with payment plans
  • Providing customers with solutions to their queries; educating them to prevent future arrears 
  • Assisting and supporting Collections Team as required

What you'll need to succeed:

  • AR experience (3+ years) highly regarded
  • Sound verbal and written communication skills. 
  • The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly. 
  • Outcome focused.
  • Highly organised and detail-orientated with focus on time management.
  • Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate.
  • Ability to work efficiently and autonomously.
  • Strong time management and organisational skills.
  • Problem-solving, analytical, decision making and collaborative skills.
  • Office experience preferable 
  • Exposure to automation projects desirable 

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

●     Flexible working culture
●     Share incentive programs
●     Generous paid parental leave
●     Leading family support policies
●     Paid birthday and volunteering leave
●     Mental health and wellbeing program
●     Epic office with a casual dress code
●     Fun team with high-growth hustle

We want to make sure our recruitment processes are accessible and inclusive for all people. If there's any adjustments that need to be made to ensure you have a fair and equal experience in our recruitment process please let your Talent Acquisition Partner know. We are also a proud 2022 Circle Back initiative employer and commit to respond to every applicant.

Join us on our mission to be the first payment choice, everywhere and every day.
  • Auckland
  • Full-Time
  • Finance
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