Refunding via Zip

When a refund is processed via Zip, the customer’s payment plan will be amended and any relevant refund will be processed straight back onto their card.

For merchants – the refund will be reflected on their next remittance advice from Zip.

Shopify
WooCommerce
Magento
Others via Zip Merchant Portal

Shopify

On Shopify Admin

– When you click into an Order that has been paid via Zip, you will be able to see a Refund button

– When you click on ‘Refund’, it will bring up a page for you to choose which item is refunded

– Once you’ve confirmed the refund amount, click Refund and you should see a confirmation message at the bottom of the page

WooCommerce

On WordPress Admin
  • When you click into an Order that has been paid via Zip, you will be able to see a Refund button
    woocommerce refund button
  • When you click on ‘Refund’, it will bring up a window for you to choose which item to refund
    woocommerce refund item
  • Once you’ve confirmed the refund item and quantity, click Refund via Zip and click OK, the refund will show up against the order

Magento

On Magento Admin
  • When you click into an Invoice (within an Order) that has been paid via Zip, you will be able to see a Credit Memo button
  • When you click on ‘Credit Memo’, it will bring up the following page for you to choose which item(s) to refund
  • Once you’ve confirmed the refund item and quantity, click Refund and it should redirect you back to the Order page

Others – via Merchant Portal

On the Merchant Portal
  • When you log onto the Merchant Portal, you’ll be able to search for the Order which you’d like to refund
    zip merchant portal refund sign in

 

  • When you click on ‘View Order’, you’ll be able to see the ‘Refund’ button on the page
    zip merchant portal refund refund button

 

  • Once you’ve confirmed the amount that needs to be refunded, along with a Reference note, click on ‘Make Refund’
    zip merchant portal make refund