PartPay ID Verification

We noticed that you have recently tried to complete an online order via Zip, but were not able to proceed through to payment.

It appears that we were unable to verify you on our automated system.


However, we could manually verify you if you could provide us with some more information. Please send us an email to including:

1. the mobile number you’ve used when signing up for Zip
2. some proof of address. Ideally a screenshot or photo of the address line (with your name) on a utility bill or bank statement
3. a picture of your driving license or passport

Our team will review this information to verify your account. You’ll be notified by email once your account is verified. Please note, this can sometimes take 2 – 3 working days.