All articles

Zipping it forward - our partnership with The DV Collective

Author:

Anna Wei and Ying Zhang

Published:

March 21, 2023

Zipping it forward - our partnership with The DV Collective

Meet two of our fearless Product Managers, Anna Wei and Ying Zhang, and learn how they used their Volunteering Leave to support The DV Collective, a national domestic violence initiative whose members are organisations that support women and children to escape and recover from domestic violence.

Anna and Ying tell us about yourself, your role at Zip, and a little bit about your day to day work here

Anna: Hey everyone! I’m Anna, I’m a Product Manager in the Customer Core / Martech & Wallet Experience team. I’ve been a Zipster for just over a year now. Day to day can really vary but usually it involves catching up with key stakeholders on requirements, talking through initiatives with the team and helping to unblock anything that gets in the way. I try to make life as easy as possible for the Engineers in the team so that they can stay focused on delivery.

Ying: I’m the Product Manager in the Financial Crime Squad at Zip, and I joined seven months ago. Our team is responsible for protecting our customers from criminals engaging in fraud, money laundering and terrorism financing. I work with four software engineers responsible for building solutions that detect, decline and monitor high-risk customer activities in real-time and at scale.

From product strategy, feature roadmapping and discovery, to requirements gathering, project management, and hosting group therapy sessions with donut supplies (yeah, cyber attacks can be stressful!), I do everything needed to make sure my engineers and business stakeholders are focused, aligned, calm and happy. I believe that when we get this right, we make higher-quality decisions, which ultimately lead to great experiences for our customers.

You have put your skills and your volunteering leave to good use recently. Could you tell us what the piece of work is, and how the opportunity came about?

Ying: The organisation Anna and I have partnered with is The Domestic Violence Collective (DV Collective), who have set out to bring together all of the organisations who have committed to supporting the victims of domestic violence across Australia.

DV Collective’s work enables partners like Zip to allocate their resources to the areas where it’s needed most, helping not-for-profit organisations gain monetary and non-monetary support - such as volunteering, employment opportunities, clothing, phones, and shelter - as efficiently as possible. The scope of our project has been to create a member portal on The DV Collective’s website where not-for-profits can browse and apply for all the resources made available by participating organisations.

Anna: The opportunity came about through one of our internal Slack channels. I’m in a lot of different channels (just like everybody else at Zip!), and was scrolling through one of the product channels when I saw that our Head of Diversity, Equity & Inclusion and Corporate Social Responsibility had shared the opportunity to do some pro-bono work. I’m always looking to elevate my product management skills and thought that work of this nature would be a great opportunity to do so. Ying and I are both in ‘backend-heavy’ teams at Zip, so it’s been great to have worked on a project that is frontend related, and more customer facing than our day-to-day.

Beyond that, I think it’s super important to give back to the community, so I’ve always been curious about what causes I could use my two days of volunteering leave for.

Why was this opportunity important to you?

Ying: To me the meaning of contributing to this cause is twofold. On one hand, I’m a big believer in the idea of ‘Tech for Good’. In other words, using technology to make a positive impact on the world. I am always on the lookout for opportunities where I can be of any use to a good cause. I started volunteering with not-for-profit organisations from a very young age, so I’m aware that many of these organisations have limited resources.

Secondly, being able to support people who need to leave home is something I deeply care about. Largely because I’ve experienced this myself. Growing up, domestic violence was not unusual in my immediate and extended families. Being able to help mom, my aunties and grandma escape toxic environments has been a big driver for me to continue growing my career and living my life to the full. I feel fortunate to have had this opportunity to help people in Australia who’ve been in a similar situation to the women in my family.

Thinking about the work itself, what role/s have you both played and what has been most enjoyable so far?

Anna: What I’ve enjoyed most has been getting to work with different people! If it wasn’t for this opportunity I’d never have got to work closely with Ying, The DV Collective founder Kylie, or the IBM Engineers who we partnered with to build the portal.

It has been such an eye-opening experience that has taught me so many invaluable skills. I really enjoyed creating the high-level design mock-ups with Ying! As I’m still quite early in my Product career, I’ve had valuable exposure to areas that I don’t really get in my day to day. I’ve loved the variety and am so excited to see the work come to life.

Ying: As Anna suggests, there have been four of us on this project, the two of us Product Managers from Zip, and the two Engineers from IBM, Marwan and Langley. At a high-level, the IBM team took care of MVP scoping, technical design and implementation. Anna and I looked after everything else, from creating design mock-ups and writing user stories, to organising user testing and launch.

I remember during our first scoping session, Langley and Marwan used advanced clarification techniques to help Kylie crystallise her vision for this project in a really skilful way. I have been a product manager and business analyst for a few years, and I thought I knew a thing or two about discovery and requirements gathering. However, the amount of quality insights we were able to extract within an hour impressed me greatly. In the last four months, there have been countless moments just like this, when I felt extremely lucky to have had the opportunity to be inspired and enlightened by our working group.

What one thing that people outside of the organisation may not know about Zip that makes you excited about working here in 2023 and beyond?

Ying: Flexibility! Flexibility not only in terms of how, when, and where you’d like to work, but also what you want your role to look like.

I was brought in initially to help speed up data integration with our new financial crime platform, a strategic priority for the business. Since day one, Product Leaders and my managers at Zip have encouraged me to think outside the box, to “focus on the future”, to “discover the most valuable problem to solve instead of being confined by role”. This is very powerful, because it has empowered me to look at the broader financial crime landscape at Zip, and identify critical areas where my skills can add the most value.

One example being, when we did get a fraud attack, I facilitated daily hot briefs with over 30 senior stakeholders and engineers across the business to discuss and help put in defensive measures. When we recovered from the attacks, I then designed our first ever step-by-step fraud attack response manual so that all teams could better prepare themselves in the future.

Furthermore, my current role doesn’t involve direct interaction with customers, but I’ve always been passionate about customer discovery. So I put my hand up to help designers with customer interviews. So far at Zip, the freedom to tailor my role to better suit my growth trajectory and career goals is what I’ve found most exciting.

Anna: Awesome people and endless opportunities! Everyone you meet here is super friendly and willing to lend a helping hand. I’ve met some awesome colleagues here that I can call my friends.

In terms of endless opportunities, if there’s an area that you’re interested in exploring, the leaders here will go above and beyond to try to make that happen for you. I always voiced to others that I wanted to look after a product team that allowed me to create more front end customer facing experiences and an opportunity came up for me to do a secondment in the Wallet Experience team to do just that! It’s been a month so far and I’ve already developed so many new skills.

Thanks Anna and Ying for sharing your story, and your volunteering leave time with The DV Collective. To learn more about their great work, check out their site here >

Like what you've read?

Check out these other articles

May 1, 2024

Data, Analytics & Risk
Future-proofing your data

Author: Tal Bergman

Welcome to data nirvana! Zip ANZ's Director Data & Analytics Tal Bergman shares learnings from the transformation of our data stack and what it means to work with fast and future-proof data.

May 1, 2024

Commercial
This is my Zipstory: Q&A with Lucy

Author: Lucy Lindsay

Meet Lucy Lindsay from the ANZ Commercial team who reveals what has enabled her multi-role progression and what makes her a proud Zipster.

April 16, 2024

Technology
This is my Zipstory: Q&A with Jacob

Author: Jacob Turjman

In this blog, Jacob from the ANZ IT team tells his Zipstory, from being permanent IT team member number 1, to his current role leading six Zipsters.

April 10, 2024

Zipster video
Life in the US Risk team

Author: Priyamvada Kamra

[Video post] - Get to know Priyamvada, who has owned it from day one as a Zipster, maturing our US-based Risk strategies while maintaining a healthy work-life balance.

April 9, 2024

Zipster video
Life in the ANZ Data & Analytics team

Author: Multiple contributors

[Video post] - Introducing Niki and Will from team Data & Analytics. Watch to learn more about the game-changing work they have owned while writing their Zipstories.

April 9, 2024

Zipster video
Life in the US Product team

Author: Multiple contributors

[Video post] - Introducing Trygve and Emily, two Product Managers who are putting their name to no shortage of interesting initiatives to support the growth of the brand in the US.

April 9, 2024

Zipster video
Life in the ANZ Product team

Author: Multiple contributors

[Video post] - Hear from Narelle and Jay, two OG Zipsters who have shaped their careers in different and interesting directions in the ANZ Product team.

April 8, 2024

Zipster video
Life in the US Technology team

Author: Multiple contributors

[Video post] - Meet Kibi, Robert and Elijah from Zip's US Technology team. In this video, each Zipster reveals what differentiates working in Tech at Zip from their previous careers.

April 8, 2024

Zipster video
Life in the ANZ Technology team

Author: Multiple contributors

[Video post] - Hear from Dan and Fatima, two fearless Zipsters in the ANZ Technology team, to understand more about how they are owning the latest chapter of their Zipstory.
This is my Zipstory: Q&A with Ella

Author: Ella Werman

Meet Senior Merchant and Consumer Marketing Manager Ella Werman to hear all about how her work is driving incremental value for the company and our merchant partners.

March 5, 2024

Diversity, Equity & Inclusion
Zipsters celebrate Mardi Gras in Sydney

Author: Multiple contributors

As Sydney geared up for another spectacular Mardi Gras, we asked Zipsters from our Zip Pride community to share what the event means to them.

January 25, 2024

Life at Zip
Mentoring at Zip - Q&A with Tim and Josh

Author: Multiple contributors

Meet our mentor/mentee pair Tim Danusa and Josh Wilson, who share their experiences at the half way point of our inaugural Zip Mentoring Program

January 10, 2024

Life at Zip
Meet our 2023 US ZipSTAR Award winners

Author: Multiple contributors

Get to know the winners of our 2023 ZipSTAR Awards, recognising US-based Zipsters who have lived one or more our four values in all they've done

January 10, 2024

Life at Zip
Meet our 2023 ANZ ZipSTAR Award winners

Author: Multiple contributors

Get to know the winners of our 2023 ZipSTAR Awards, recognising Zipsters who have lived one or more our four values in all they've done
Building a culture that’s Stronger Together

Author: Nitin Prasad

We recently sat down with our Senior Product Manager Nitin Prasad, who’s based in our Takapuna (Auckland) office in New Zealand. Here's what he had to say about culture, communication and cross-functional work at Zip.
Product Design UnZipped: The work we do, and the way we grow

Author: Mel Hambarsoomian

In the final instalment of a 3-part series, we go behind the scenes with our ANZ Product Design team to understand more about the work they're proud of, and how they're growing.
Get to know Zip ANZ’s Product Design and Research team

Author: Multiple contributors

This is the second of a three-part blog series profiling our Australia and New Zealand Product Design and Design Research team

December 7, 2023

Data, Analytics & Risk
Data UnZipped: Q&A with Sam

Author: Sam Manila

Get to know what a typical day in the life looks like for Zip's Senior Manager, Data Science for ANZ Sam Manila.
Writing my own story: From employee number 5, to Zip’s Delivery Manager for New Zealand

Author: Lionel Yip

Based out of Auckland, New Zealand, Lionel Yip is a Delivery Manager in our Technology team. Read on to discover more about his journey with Zip.

November 9, 2023

Data, Analytics & Risk
Data UnZipped: Q&A with Alvin

Author: Alvin Rusly

Meet Alvin, a Sydney-based Senior Data Analyst, whose work is helping Zip's New Zealand team make better data-driven decisions
Levelling up with Zip’s Product Design and Research team

Author: Mel Hambarsoomian

In the first of a three part blog series profiling our ANZ Product Design team, hear from Director Mel Hambarsoomian about the team's focus on design maturity, tri-track agile and craft and quality.
Engineering UnZipped: Q&A with Archana

Author: Archana Kanakamedala

Say hi to Archana Kanakamedala, and learn who and what have inspired her journey and career progression to her current role of Engineering Manager in our ANZ Core Product Squad.
Making the most of my Volunteering Leave with the Snowy Brumbies

Author: Laure Salou

Meet Lead Product Designer for our ANZ business Laure Salou and learn how she discovered a new passion while Volunteering on Zip’s time.

October 5, 2023

Candidate Support
My role building and growing a team that’s Stronger Together

Author: Hannah Scott

Read on to hear how our ANZ Senior TA Partner Hannah Scott’s focus on candidate excellence has helped develop her passion for DEI, and get her top tips on how to excel in your recruitment process and your career as Zipster

September 21, 2023

Diversity, Equity & Inclusion
Celebrating Wear it Purple Day

Author: Zach Rennick

We recently sat down with CX Superstar Zach Rennick in celebration of Wear it Purple Day, an annual LGBTIQA+ awareness day especially for young people, based in Australia.
Zipsters support the Future of Finance

Author: Lucy Lindsay and Jimmy Kelly

Hear from Sydney-based Zipsters Lucy and Jimmy who volunteered their time to partner with Young Change Agents, a nationwide social enterprise helping youth from all backgrounds see problems as opportunities

June 6, 2023

Data, Analytics & Risk
Risk UnZipped: Q&A with Priyamvada

Author: Priyamvada Kamra

Meet Priyamvada, our Director, Risk Strategy based in the US. Read on for her career story, the work she's leading at Zip and how she brings her true, authentic self to work.

May 2, 2023

Life at Zip
Celebrating our Zipsterversaries: February - April

Author: Multiple contributors

Each month we recognise the tenure of a Zipster who has truly lived our values during their time here. This article re-caps the stories of the three Zipsters who we celebrated from February to April.

March 27, 2023

Diversity, Equity & Inclusion
Inspiring our next generation of female sales leaders

Author: Karen Farrar

In this article, Senior Director, Commercial Karen Farrar reflects on this year's International Women's Day theme and how it resonates given her experiences as a Zipster.

March 16, 2023

Diversity, Equity & Inclusion
How we celebrated IWD 2023

Author: Multiple contributors

Learn all about how we recognised International Women's Day 2023 and what a gender equal future looks in the eyes of four of our fearless Zipsters.
Sustainability UnZipped: Q&A with Oli

Author: Oli Nelson

We recently sat down with Zip’s Sustainability Associate Oli Nelson to hear what the team have been up to in support of our global Social Impact and Sustainability initiatives.

February 16, 2023

Data, Analytics & Risk
Building a fit-for-purpose modern data stack, part 2.

Author: Moss Pauly

In this second part of a multi-piece article, Moss Pauly, Senior Manager, Data Products, deep dives into the key decisions the team tackled when modernising Zip’s data stack.

February 13, 2023

Data, Analytics & Risk
Building a fit-for-purpose modern data stack, part 1.

Author: Moss Pauly

In the first instalment of a multi-part blog post, Sydney-based Zipster Moss Pauly introduces our ANZ data platform and the team’s journey over the last 18 months.

February 15, 2023

Data, Analytics & Risk
Risk UnZipped: Q&A with Mohamed

Author: Mohamed Afifi

Meet Mohamed, based out of our NYC office, who's leading our Enterprise Risk Management strategy at an exciting point in the journey for Zip in the US.
All Things Product: Mel Hambarsoomian

Author: Mel Hambarsoomian

Our Director of Product Design, Melanie, recently sat down to reveal her career highlights, sharing what she looks for in talent, her insights on design maturity, product thinking and design leadership.

January 29, 2023

Life at Zip
Celebrating our Zipsterversaries: November - January

Author: Multiple contributors

Each month we recognise the tenure of a Zipster who has truly lived our values during their time here. This article re-caps the stories of the three Zipsters who we celebrated from November '22 to January.

January 26, 2023

Diversity, Equity & Inclusion
How our Zipsters celebrated Lunar New Year

Author: Multiple contributors

Hear about the significance of Lunar New Year to Jess and Clement, and learn how they celebrate.
Making use of our Volunteering Leave

Author: Multiple contributors

Every year Zipsters get 2 days of paid Volunteering Leave. Here's how a couple of the team used theirs...
Engineering Unzipped: Q&A with Autumn

Author: Autumn Ragland

US-based Engineer Autumn shares her experiences as a Zipster.
Atomic change and the future of Technology at Zip

Author: George Gorman

ANZ CTO George Gorman gives a glimpse into the opportunities that lie ahead for the team.

November 11, 2022

Data, Analytics & Risk
Moving at Zip speed while building data that stands the test of time

Author: Tal Bergman

ANZ Director Data Tal Bergman offers insight into life in the Data & Analytics team
Engineering UnZipped: Q&A with Kalpana

Author: Kalpana Chandrasekar

Meet ANZ Engineering Manager, Kalpana Chandrasekar, from our Shop & Rewards team.

November 11, 2022

Data, Analytics & Risk
Master these three skills to grow your data and analytics career

Author: Will Walker

Looking to grow your data and analytics career? ANZ Senior Manager, Analytics Will Walker shares his top tips.
View all articles