Write your story with a career at Zip
Join us on our mission to bring exceptional experiences, innovation and partnership to every financial journey.
We Are Zip
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
Our values
We’re proud to be a values-led business. Our values - Customer First, Own It, Stronger Together and Change the Game - guide us in everything we do, including how we work together and create game-changing experiences for our customers, merchants and fellow Zipsters.
Customer First
Put customers before everything else
Own it
See a problem, own the solution
Stronger Together
Think 'we' not 'me'
Change the game
Cross new boundaries
Building for balance
At Zip, we believe our teams should reflect the diversity of our customers. We consciously build for inclusion and balance so we can bring out the best in everyone – because we know diverse and inclusive teams lead to better outcomes for all.
40%
Women
40%
Men
20%
Any gender
We know diversity is more than gender, but it's a good place to start. To begin our journey, we've set targets to achieve representation of 40% women, 40% men, and 20% people of any gender at all levels. This includes targets for our leadership teams, as well as our total workforce.
We're committed to continuously monitoring our progress, learning from our people and trying new things so that we can build a truly diverse and inclusive global team.
Where we work
From day one, we've sought to be a leader in product and people. As a result, we've built an amazing culture where our ZipFam are empowered to do their best work, whether it's by collaborating in one of our beautiful hub offices in Sydney, Melbourne, Auckland, Christchurch or New York, or in a location that better suits focus time.
While the majority of our US team works remotely, in ANZ we have adopted a blended 'hybrid' model, combining both in-office and remote work days. This is a deliberate strategy designed to help foster even greater opportunities for team connection, mentorship and career development, while still providing flexibility and choice when our Zipsters need it.
Please ask your Talent Acquisition Partner what hybrid work could look like for you at Zip.
Life at Zip
We offer a variety of benefits to support you at both work and home. Here's a taste of what you can expect.
Paid parental leave
Enjoy up to 16 weeks leave for primary carers and up to 4 weeks for supporting carers.
Short term incentives
Earn STI award opportunities for contributing to our growth and mission
Family support
We support our ZipFam on their life journey through people policies and programs.
Work from anywhere
Globally or domestically for up to four weeks per year (eligibility based on role).
Annual leave
25 days of annual leave, consisting of paid birthday leave and one wellbeing day off per quarter.
Career growth
Make the most of clear progression pathways and up to two days leave for professional development (eligibility based on role).
Zipster blog
At Zip, it isn't just the work we do that matters. The way we do it and the people we do it with matter too. Check out our blog, where you can learn more about our culture from the Zipsters who help shape it.
Explore Zipster blog
Mental Health &
Wellbeing
Nothing matters more than the mental health and wellbeing of our Zipsters. We offer flexible and inclusive working options as well as a wellbeing allowance to spend on anything that supports our Zipsters to be at their best. Quarterly ‘Wellbeing Days’ allow time out to rest and recharge.
In ANZ, Zipsters gain wellbeing benefits through our partnerships with organisations like ClassPass and BUPA. And with Sonder, Zipsters and their families can access support from medical and mental health professionals 24/7. Zipsters in the US benefit from our EAP Provider HealthAdvocate via the JustWorks platform.
Extra perks
- Epic offices
- Zip swag
- Cultural and religious leave
- Volunteer leave
- Social events
- Fee-free Zip products
Please note that some of our perks and benefits vary by country.
How we hire
Through our hiring process, we'll get to know each other and whether Zip is the right place for you across four assessment areas.
Talent screen
This is your first opportunity to learn more about our culture, the role and the team you'd be joining. We'll also ask more about your career goals, skills and experience to make sure it's a good match on both sides.
Functional interview
Here, you'll meet the hiring leader, covering behavioural and situational questions related to the functional requirements of the role and, most importantly, get to know each other a little better.
Take-home challenge and deep-dive
You'll be given a role-related problem to solve and discuss in detail with the hiring team. This is where you show us what you can do and get an insight into the kind of work you'd be doing at Zip.
Leadership and values interview
For the final stage, you'll meet members of the wider team to get a sense of how you'd work together. It's also a chance for you to ask any final questions – hiring is a two-way street after all!
The entire process takes between two to four weeks. After your final interview, we'll move as quickly as we can. Let us know if we need to move faster, as that's how we roll at Zip.
Take your career to the next level
30 roles in 4 locations
Manager, Customer Experience Operations (NZ)
- Auckland
- Full-Time
- Customer Experience
Director, Customer Acquisition Credit Strategy
- United States
- Full-Time
- Legal, Risk & Compliance
Executive Assistant I
- United States
- Full-Time
- Other
Customer Experience Enablement Specialist
- Sydney
- Full-Time
- Customer Experience
Credit Analyst
- Sydney
- Full-Time
- Finance
Senior Data Analyst
- United States
- Full-Time
- Data & Analytics