Senior UX Researcher

Senior UX Researcher

• Lead our Research practice
• Manage and support 1 UX Researcher
• Hybrid working from our Sydney CBD office

Write your story with Zip

As a Senior UX Researcher at Zip, you enjoy ambiguity, have strong stakeholder management skills and be involved in both generative and evaluative research.

You’ll be lading our Design Research with our UX Researcher, helping to triage, plan, and QA research. You’ll run research projects, and help on our ResearchOps to empower cross-functional teams to help them run their own design research, interviews and embed into processes.

You’ll work across both our Consumer and Merchant experiences, to ensure that insights from research are translated into strategic and actionable artifacts e.g. Research Reports, Personas, User Journey Maps, Jobs To Be Done, etc.

The role also focuses on managing and coaching your direct report. 

This is a hybrid position including Research, ResearchOps, Service Design/UX and People Management. 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 7+ years working in UX research (or a combination of research, service / UX design)
• Demonstrated experience working on evaluative and generative research, across quantitative and qualitative
• Experience with designing research studies and influencing outcomes using insights
• Experience with ResearchOps: recruitment, tooling, administrative tasks
• Experience with Lean UX and where to use lean methodologies for the question e.g. A/B testing, desk research, fake door, etc. 
• Experience with agile, cross-functional product teams
• Experience mentoring / coaching / managing
• Service design / UX skills e.g. customer journey maps, task analysis, service blueprints, UX flows
• Great collaboration skills
• Excellent communications skills and stakeholder engagement
• Ability to plan and time manage own tasks
• Ability to turn insights into thoughtful narratives
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

Nice to have:

• Behavioural science knowledge

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, surrounded by smart, friendly people and leaders that have your back. 

We think these are just some of the best things about being a Zipster. We will also offer you:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

We are a proud 2024 Circle Back initiative employer and will respond to every applicant.