Senior Strategic Account Manager

• Bring your experience from a consumer brand business; financial services or technology
• Help drive top line growth through building strong, long-term merchant relationships 
• Enjoy hybrid/ flexibly working from our beautiful Sydney CBD office 

Write your story with a career at Zip

As a Senior Strategic Account Manager in our Commercial team you’ll be diligent and collaborative and will take end-to-end responsibility for the growth, retention and maintenance of a defined portfolio. Ultimately, this role will require you to drive top line growth by building strong, long-term merchant relationships.

Interesting problems you’ll get to solve

• Build and maintain strong relationships with key partners, serving as the primary point of contact.
• Negotiate  complex commercial terms with key decision makers. 
• Building a web of influence with key decision makers including C-suite internally and externally.
• Develop and execute account and vertical strategies to drive top line growth, customer acquisition, and revenue.
• Identify partner needs and proactively seek opportunities to improve their business through our products and services.
• Collaborate internally to deliver partner objectives. Specifically with Business Development, Marketing, Product, Engineering and Legal.
• Best Practice Integration (BPI) ensuring Zip’s brand and placement is optimised whilst remaining compliant to our brand guidelines. 
• Monitor trends and competitor activity to identify threat and opportunity.
• Extend availability of Zip’s various customer products.
• Plan and prepare regular business reviews with partners and key stakeholders (internal & external) to share results and insights, gauge their satisfaction, address challenges, and identify opportunities for upselling or cross-selling.
• Collaborate with our Global Sales teams to share leads, best practice and ongoing learnings.
• Drive strategic and scalable problem solving across key pain points and opportunities for the back book portfolio.

What you’ll bring to the team

• 5-8+ years’ experience in any consumer brand business; financial services or technology
• Relevant degree in marketing or business is desirable and or equivalent experience
• Exceptional planning and time management skills, and the ability to effectively manage multiple tasks simultaneously, prioritise, be detail-oriented and deliver results.
• Solid understanding of the credit, payments, eCommerce, and Retail markets.
• Excellent communication, negotiation and relationship management skills. 
• Good analytical and problem-solving skills with high attention to detail.
• Solid experience using presentation tools
• Demonstrated experience in building and presenting business cases and driving change.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platfor Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.