Associate Sales Operations Manager

• Drive operational efficiency to support the success of Zip’s commercial teams
• Enhance sales processes, prepare and manage projects plans, analyse sales data
• Work flexibly, as part of a collaborative and high-caliber team

Write your story with Zip

As an Associate Sales Operations Manager ANZ in our ANZ Merchant Optimisation team, you will be responsible for managing and optimising sales processes, analysing sales data, and driving operational efficiency to support the sales team's success. This role requires strong analytical skills, a deep understanding of sales operations, and the ability to collaborate with cross-functional teams.

Interesting problems you’ll get to solve

• Sales Process Optimisation: Continuously review and improve the sales processes to enhance efficiency and effectiveness. Identify areas for improvement and implement strategies to streamline workflows in line with our ERM framework.
• Preparing and maintaining project plans, estimates, and schedules for the project to meet the objectives set.
• Sales Data Analysis: Analyse sales data, performance metrics, and KPIs to identify trends, opportunities, and challenges. Prepare regular reports and dashboards for sales leadership to make informed decisions.
• Monitoring and reporting on initiatives related to ANZ Merchants and Sales teams Proactively identify bottlenecks in the sales and operational processes and find ways to reduce them to improve velocity
• Evaluate and implement sales tools and technologies to enhance sales productivity and effectiveness, deliver best practices, and provide a strong return on investment (ROI).
• Sales Training and Onboarding: Partner with the Sales Enablement Manager to develop sales training programs and onboarding materials for new hires. Ensure sales representatives are equipped with the knowledge and tools to succeed
• Process Documentation: Create and maintain comprehensive documentation for sales processes, policies, and standard operating procedures (SOPs).
• Collate & communicate all key ANZ SFDC & Sales Ops product and process updates; ensuring internal and external stakeholders are prioritised and updates are communicated to the appropriate channels.

What you'll bring to the team

• 3-5 year of experience in a similar role
• Proven experience in sales operations, sales analytics, or a related role, preferably in a B2B environment.
• Strong understanding of sales processes, methodologies, and best practices.
• Excellent analytical and problem-solving skills, with the ability to analyze complex data and drive actionable insights.
• Proficiency in using CRM systems and other sales tools and technologies.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
• Results-oriented with a track record of driving process improvements and achieving targets.
• Self-motivated and proactive, with the ability to work independently and take initiative.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.