US Vice President, Compliance & Risk

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Zip US is experiencing substantial growth, which is increasing the funding requirements of the US business and adding the need for a new role that is focused on US Compliance & Risk.

 

About the role

As the US Vice President of Compliance and Risk at Zip Co, you will play a critical leadership role in ensuring the integrity, compliance, financial and operational risk management of our financial technology services across domestic markets. 

You will contribute to the design of the Group Compliance Framework and oversee the implementation of the compliance framework in the US business focusing on U.S. federal and state consumer lending regulations, data privacy laws, and international regulatory standards. You will also be responsible for overseeing the compliance program for our major outsourced provider.

You will be responsible for contributing to the design of the Group Enterprise Risk Management Framework and working with the business on identifying, mitigating, and overseeing  non-financial enterprise risks across business units. This includes collaborating with cross-functional teams to create sustainable strategies to address key risks, as well as managing senior management, executive, and board reporting requirements. You will be the local leader on Group Risk and Compliance initiatives. Your work will be pivotal in aligning business objectives with regulatory requirements, championing a culture of risk awareness, and ensuring operational compliance and resilience throughout the organization. This role offers flexibility to be remote or hybrid within the U.S., with the requirement of monthly trips to the NYC office for team meetings and strategic collaboration.

 

Key Responsibilities

 

Strategic Compliance and Risk Leadership

• Design, implement, and oversee comprehensive compliance and risk management programs, ensuring alignment with federal and state consumer protection regulations, including Reg B, Reg Z, Fair Lending laws, and privacy regulations such as CCPA and GDPR.
• Build a strong working knowledge of enterprise risks, including top risks and mitigation strategies approved by the AU Board for U.S. regions. Work with AU and international markets on common risks and solutions.

Driving High-Performance Leadership and Talent Development

• Lead, mentor, and develop a high-performing team that embodies a culture of proactive compliance and risk awareness.
• Implement training initiatives that upskill team members on evolving regulatory landscapes, data privacy laws, and operational risk management.
• Establish a culture that balances remote flexibility with in-person engagement to build strong relationships and team cohesion.

Regulatory and Risk Oversight

• Act as the primary point of contact for all federal and state regulatory matters and enterprise risks. Oversee the preparation, submission, and follow-up of required regulatory filings, coordinating with internal teams and external legal counsel.
• Collaborate with business units to identify and mitigate risks, embedding the enterprise risk management (ERM) methodology into operations and promoting a culture of proactive risk management.
• Analyze techniques to monitor and evaluate products and services to detect patterns of exceptions and to determine the root causes to apparent exceptions of policies and procedures and applicable laws and regulations.

Operational Risk Assessment and Mitigation

• Evaluate and address both regulatory and non-financial risks across all business areas. Develop practical and scalable mitigation strategies and control frameworks.
• Conduct and update Regulatory Risk Assessments including but not limited to Fair Lending Risk Assessment & Compliance Management System (CMS) Risk Assessments.
• Identify institutional processes and protocols required to mitigate recurring risks, with a focus on operational issues and incident management.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Programs

• Lead the development, maintenance, and enhancement of AML and KYC protocols, collaborating with external partners on periodic audits and reviews.

Policy Development, Training, and Reporting

• Develop, implement, and maintain enterprise and local compliance and risk management policies and procedures.
• Oversee compliance and risk training initiatives with cross-departmental collaboration to ensure broad understanding and adherence.
• Regularly report to senior management, executive teams, and boards on the progress of mitigating risks, new emerging risks, compliance, and key metrics.

Data Privacy and Compliance Reporting

• Collaborate with IT teams to ensure compliance with data privacy laws, including CCPA, GDPR, and other applicable standards.
• Prepare periodic compliance and risk reports for senior management and the Board, ensuring transparency and continuous improvement.
• Ensure regular communication with the executive leadership team and the Board on compliance and risk performance, emerging issues, and key metrics.

Cross-Functional Collaboration

• Work closely with Product, Risk, Legal, IT, and other business units to ensure compliance and risk considerations are integrated into development and modification of services and processes.
• Foster cross-regional partnerships with U.S., AU, and NZ counterparts to address group risks.
• Serve as lead regulatory change management expert in all aspects of the Compliance program and oversee the implementation and operationalization of all regulatory changes.

Regulatory Audits and Inspections

• Manage and lead regulatory audits, internal compliance audits, and examinations by regulatory bodies. Drive corrective action plans and ensure follow-up.

Consumer Protection & Fair Lending Practices

• Oversee evaluations of lending and denial activities, advertising compliance, and consumer complaints, ensuring adherence to fair lending and advertising rules.
• Comprehensive knowledge of federal and state lending laws of consumer protection, fair lending and related laws and regulations and the ability to apply those laws and regulations to products/operations.

Banking & Financial Institution Partnerships

• Foster partnerships with financial services partners, aligning compliance and risk goals for mutual benefit.
• Develop synergies with risk and compliance leaders across banking partners to ensure consistency and efficiency in meeting regulatory standards.
• Cultivate relationships that enhance the organization's reputation and contribute to sustainable growth through proactive compliance measures.

 

To help us level up, you’ll bring

• Experience & Expertise: 15+ years in leading compliance and enterprise risk management programs within financial services, specifically in consumer lending, data privacy, and operational risk management.
• Consumer Lending and Risk Leadership: Strong background in managing compliance and risk programs for credit card or unsecured lending sectors.
• Regulatory Risk Assessment Experience: Extensive knowledge and proven leadership in U.S. federal and state consumer lending regulations (e.g., Reg B, Reg Z, Fair Lending laws) and data privacy standards (e.g., CCPA, GDPR).
• Education & Certification: Bachelor's degree required; J.D. or other relevant advanced degree preferred. Relevant certifications (CRCM, CIPP, ERM) are a plus.
• Project Management Skills: Proven track record of managing complex compliance and risk management projects across distributed teams.
• Strategic and Analytical Skills: Strong knowledge and experience in using analytical techniques to monitor and evaluate products and services to detect patterns of exceptions and to determine the root causes to apparent exceptions of policies and procedures and applicable laws and regulations.
• Communication & Collaboration: Exceptional interpersonal skills to influence key stakeholders and promote a culture of compliance and risk awareness.
• Technical Skills: Proficiency with compliance software, cloud-based resources, and data-driven risk insights.
• Industry Experience: Preference for experience in financial services, consumer banking, or fintech (BNPL experience a plus).

What you’ll get in return

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $246,000 - $265,000. This range reflects our *US National (USN) and Premium Location band (US2). Different bands may apply based on our tiered premium strategy if residence is outside of the New York City Tri-State Area

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience. Zip participates in the federal government’s E-Verify program

And finally…get to know us

Zip is a global ‘Buy Now, Pay Later’ company that gives our millions of customers simpler and fairer ways to pay. 

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.

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