UX Researcher

UX Researcher

• Opportunity to deliver strategic research projects
• Pay in key role in democratising research at Zip
• Hybrid working from our Sydney CBD office

Write your story with Zip

As a UX Researcher at Zip you’ll work on various strategic research projects, for example segmentation research - thinking about attitudes, behaviours, beliefs to help understand and guide our innovation approach to align with the strategic vision. 

You’ll be involved with democratising research at Zip regarding qualitative research. This involves quality testing and coaching others to help teams get the best insights and quality data.

You’ll also be responsible for Research Operations e.g. scoping, recruiting and analysis, while helping Product Managers and Product Designers conduct their own research. 

You’ll report into the Senior Manager of UX Research and sit within the wider Product Design & Research team, working cross-functionally with Product Designers, Product Managers, Market Research, Marketing, Data analytics, and more.

This role is based out of our Sydney CBD office and offers a hybrid working arrangement (minimum 2 days in office per week). 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• 2+ years of user research experience working in an agile/cross-functional environment
• A portfolio/case-studies that demonstrate insight driven impact in both  product and the organisation - translating insights into actionable roadmap items
• Experience driving end-to-end aspects of the research lifecycle (study design, recruiting, moderation, analysis, reporting, and stakeholder presentations).
• Knowledge of ResearchOps: recruitment, tooling, administrative tasks
• A curiosity for uncovering the true “why” of a problem to ensure we build and design the right thing right 
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor we are all leaders at Zip and effective risk management is important to how we run our business and part of all our roles
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid