Partner Success Manager

• Own the end-to-end engagement of a Merchant portfolio at Zip
• Work closely with Product, Risk, Engineering, Marketing & Legal teams
• Work flexibly from our beautiful Sydney office

Write your story with Zip

As a Partner Success Manager in the Commercial team, you will own the end to end engagement for a portfolio of Zip merchants. The merchants in your portfolio have been divided into verticals and you will lead their growth and engagement. 

Develop and carry out allocated vertical treatment strategies that include Tier 1, Tier 2, and Tier 3 interventions. 

You will be the conduit between Zip and the merchant with a main focus on driving profitable growth and aligning our broader business goals and KPI’s within a portfolio of merchant partnerships. 

You will work cross functionally within Zip working closely with Product, Risk, Engineering, Marketing & Legal teams. 

Interesting problems you’ll get to solve:

• Take end-to-end responsibility for the growth and retention of a defined portfolio of accounts, with deep vertical expertise. 
• Manage key relationships and facilitate complex discussions with key decision makers (including business owners and often C-suite engagement).
• Drive the value of the partnership with Zip through activating key programs including (but not limited to):
• Product Cross Sell from within Zip suite
• Identifying opportunities to enhance profitability 
• Develop Merchandising and Marketing campaigns
• Best Practice Integration (BPI)
• Plan and prepare monthly and quarterly business reviews with strategic Partner stakeholders, continuing to strengthen business growth and optimal Zip presence through Partner’s online and in-store channels
• Build and execute account plans to identify opportunities to drive growth and increase profitability via each partner. Drive strategic and scalable problem solving across key pain points for your partners. 
• Collaborating with internal and external stakeholders to ensure that all parties are on track with planned projects, deadlines, and schedules
• Ensure Salesforce is maintained as single source of truth
• Collaborate cross functionally across business units including Sales Support teams, Marketing, Product, Compliance teams to advocate for and drive change to continue improving Partner and Customer experiences
• Collaborate with global partner success teams to share best practice and ongoing learnings. Facilitate training and support junior partner managers to optimise their skills. 

 What you'll bring to the team

• 3-4+ years experience in Financial Services, BNPL, Account Management or similar roles.
• A good understanding of Consumer Credit, BNPL Payments, eCommerce and Retail, including exceptional understanding of Zip’s competitive landscape.
• A growth mindset and a strong appetite to execute your role in a rapidly changing external environment.
• Great planning and time management skills, and the ability to effectively manage multiple tasks simultaneously, prioritise, be detail-oriented and deliver results.
• Exceptional experience & skills in presentation, building business cases and influencing multiple internal / external stakeholders to effect change. Experience using Sales CRM’s (Salesforce, Tableau) preferred
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance , and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU) 
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne) 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.