Group Product Manager, Direct to Consumer Experience

• A strategic product leader with a track record of scaling consumer experiences, from onboarding through engagement and retention—using data-driven insights to drive personalization, simplify journeys, and ensure regulatory compliance.
• A customer-obsessed innovator who thrives in fast-paced, agile environments, driving cross-functional collaboration to deliver seamless, high-impact experiences across mobile, web, in-store, and support channels.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

Join Zip’s Product Management function and play a pivotal role in shaping the future of our direct-to-consumer and mobile app experiences. If you're passionate about creating intuitive, engaging, and high-impact consumer journeys—and thrive in fast-paced, customer-first environments—this role is for you. You’ll lead a high-performing team focused on driving customer engagement, repeat usage, loyalty, and seamless interactions across Zip’s mobile and web platforms.

As the Group Product Manager, Consumer Experience – Mobile App & Direct-to-Consumer Journeys, you’ll own the end-to-end consumer product strategy across our app and web surfaces, including onboarding, shopping, checkout, account management, and support experiences. You’ll work closely with Design, Engineering, Marketing, Data, and Customer Support to deliver delightful, intelligent, and scalable products that drive growth, retention, and long-term customer value.

Interesting problems you’ll get to solve

• Define and execute the strategy for Zip’s mobile app and direct-to-consumer experience
• Balance customer needs with business impact to unlock growth and engagement.
• Lead cross-functional efforts to deliver seamless and personalized onboarding, checkout, and post-purchase experiences that keep customers coming back.
• Own the evolution of our mobile app—ensuring it becomes the everyday destination for managing payments, discovering offers, and accessing credit responsibly.
• Improve self-service support, transparency, and control across consumer touchpoints to increase satisfaction and reduce friction.
• Champion the use of intelligent automation, behavioral insights, and experimentation to create smarter experiences that adapt to user intent and context.
• Prioritize a product roadmap that supports both near-term improvements and long-term strategic investments in consumer value, engagement, and monetization.
• Collaborate with internal stakeholders (including Marketing, Risk, Legal, and Compliance) to ensure regulatory, brand, and operational alignment.
• Present regularly to senior leadership and cross-functional partners to influence direction, gain buy-in, and share performance updates.

What you’ll bring to the team 

Education & Training:

• Bachelor’s degree in a relevant field (e.g., Business, Design, Computer Science, Psychology). Advanced degree (MBA or equivalent) preferred.
• Completion of a formal Product Management training program is a plus.

Experience:

• 8–10+ years of product management experience, including at least 3–5 years in a leadership role driving B2C or consumer-facing products.
• Proven success owning and scaling mobile-first consumer experiences (iOS, Android, Web), with measurable impact on acquisition, engagement, or retention.
• Deep understanding of user behavior, app UX patterns, mobile analytics, and lifecycle optimization (e.g., onboarding, push notifications, loyalty).
• Experience working in fintech, e-commerce, or digital platforms, preferably with exposure to payments, credit, or regulated services.
• Ability to lead high-performing teams, influence complex stakeholders, and collaborate across disciplines with empathy and clarity.
• Must have a deep understanding of A/B testing and experimentation frameworks, with a track record of using data to guide product decisions and optimize user outcomes.
• Demonstrated experience incorporating AI into consumer experiences or product operations.

Leadership:

• A strong leader with excellent presence, capable of inspiring and aligning product teams and cross-functional partners.
• Must have a genuine passion for understanding and advocating for the customer, coupled with enthusiasm for tackling challenges head-on.
• Proven ability to mentor and develop high performing product managers.
• A data-driven decision maker who can balance strategic objectives with practical execution for their product area.

Mindset:

• A strategic thinker who can balance short-term wins with long-term product growth and scalability.
• Adaptable and results-oriented, thriving in fast-paced, agile environments.
• Proactively uses AI in the day-to-day practice of product management.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $195,000 - $205,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

Zip participates in the federal government’s E-Verify program