Zip Accessibility Statement
Last Updated: October 26, 2026
Our Commitment
Zip is a values-led business, and one of our guiding principles is Customer First. We care about every customer, including people with disabilities, and we are continuously improving the accessibility of our app and website, zip.co, so that everyone can manage their finances with dignity, independence, and ease.
Our Standards
We design our app and website with the intent to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
How We Work on Accessibility
Our efforts to improve accessibility are ongoing. We periodically evaluate our app and website using both automated testing tools and manual review, and we prioritize and remediate the issues we find.
We’re Here to Help
If you have trouble using any part of our app or website, or need assistance, please let us know. When you contact us, please include a description of the issue.
Your Feedback Matters
We are continuously working to improve accessibility for everyone. If you experienced a barrier, have a suggestion, or want to share feedback on your experience with our app or website, we want to hear from you.
You can reach us through any of the following:
- Live Chat (fastest): Available through the Account tab in the Zip App.
- Phone: 1-888-274-3159, Monday to Sunday, 9 am to 9 pm EST.
We review all accessibility feedback and use it to inform our ongoing improvements.