All articles

Product Design UnZipped: The work we do, and the way we grow

Author:

Mel Hambarsoomian

Published:

December 20, 2023

Product Design UnZipped: The work we do, and the way we grow

This is the third part of our Product Design and Research blog. See our first and second posts where we shared more about our strategy, and introduced you to some of our amazing Designers.

In this piece, we'd love to give you a sneak preview of our Design System, how we approach end-to-end design, more about some of our passion projects, and the ways our team are choosing to hone their craft and grow their careers.

Design system

A sample of our Australian App UI kit, including a main message, our colour palette, and settings for a modal.

We are continuously evolving our design system and work in a federated model.

Australian mobile app North Star

We have a North Star vision design vision for our app, based on our Product Strategy. This brings to life where we’re going with our experience. This was a huge project and it guides all the work that we do.

End-to-end design, including a big focus on discovery

Our end-to-end design process starts with understanding and discussing the business objectives with Product Managers and how our work will create a positive impact on both business and customers.

We involve our Customer Services team to gather customer feedback and insights on what our customers are saying, and through in-depth desk research, competitor analysis, research, and audits of our current experience, we’re able to draft opportunities using opportunity solution trees.

Our Figma Discovery template cover page with label and author

Our Figma discovery template with boards to prompt discovery steps

Our New Zealand app

We collaborate closely in a Product Trio, from problem statements, discovery, writing hypotheses, testing, all the way through to shipping and measuring the impact.

Our New Zealand mobile and web experience, making a purchase and choosing how much to pay upfront.

UX Research

We do a combination of generative and evaluative research and invite people to watch. We do coaching on running research and notetaking to scale out our practice.

One of our team members doing usability testing with a participant via a video call.

How we grow

What we’re reading - our Design library

When someone’s ready a book, the reader will do a shareback of lessons for the rest of the team. These are our most recent books.

A sample of books from our library including 'Continuous Discovery Habits' and 'Don't Make Me Think'.

‘Empathy is the compass that guides effective discovery.’ - Continuous Discovery Habits

External events

We go to lots of events externally to grow, and do a shareback. Some recent ones we’ve been to:

  • Figma Design Leaders meetup
  • World Interaction Design Day
  • AGI open
  • Friends of Figma
  • usertesting.com AI session
  • Sydney Design Thinking meetup
  • Melbourne Design Research meetup
  • Sydney UXR Meetup

A photo from the Figma Design Leaders Meetup at SafetyCulture, showing the stage.

An image from an event showing points on animations vs microanimations.

A photo from an event showing a slide about how might we help leaders and organisations create great outcomes for people.

A photo from an event about outcomes over output by Josh Seiden.

Slide from an event: 'You can't predict the future.'

Shlearn

We dedicate some time monthly for our 'Shlearn' sessions (Sharing + Learning).

It’s an opportunity where our team can learn about a topic of interest, from AI to imposter syndrome – nothing is out of bounds! These sessions can feature a team member or an external guest speaker. It’s a chance to relax, unwind, and learn.

Some photos from our sharing and learning sessions, showing our imposter syndrome slide and us discussing a topic in a room.

Mentoring sessions

In addition to weekly 1:1s, we have a dedicated Zip Mentoring Program as part of our commitment to inspire our Zipsters to develop and excel in their careers.

In the 8 month long program, we match emerging leaders with experienced leaders and undergo structured program of two workshops co-created and facilitated by our partner Serendis, and monthly modules. For mentees this is an opportunity to develop leadership skills, and for mentors to enhance their mentoring and coaching skills.

Passion projects / Volunteering

Snowy Brumbies

See this blog post from our Designer Laure Salou.

YCA Mentoring

At Zip, you are in control of your future career paths from early on. At Zip, we were given the opportunity to volunteer as mentors to primary school students (and future-entrepreneurs) to amplify their startup ideas.

Several juniors and interns put their hand up to offer their expertise and knowledge in order to practice coaching skills so they can carve their own path to leadership positions.

YCA Mentoring happening in one of our training rooms, with lots of groups brainstorming together with their mentors.

Hackathon swag

At Zip, we encourage creativity beyond our day-to-day tasks. Our product designer, Sieny jumped at the opportunity to show off her hidden illustration talents by designing the swag for our last Zip-wide Hackathon. See more about our hackathon on LinkedIn at #ZipsterHackathon22.

Zipsters wearing their shirts for the 2023 ANZ Zipster Hackathon.

Our Hackathon shirt that says 'Change the Game'.

Want to learn more?

Hear from Mel, our Design Director: ‘Talking Product Design’ on Tiktok and YouTube, or read her Medium.

Well, that’s a wrap on our three-part blog series. We love our Product Design & Research team, and working at Zip.

Thanks for stopping by, and we look forward to hearing from you!

Like what you've read?

Check out these other articles

January 25, 2024

Life at Zip
Mentoring at Zip - Q&A with Tim and Josh

Author: Multiple contributors

Meet our mentor/mentee pair Tim Danusa and Josh Wilson, who share their experiences at the half way point of our inaugural Zip Mentoring Program

January 10, 2024

Life at Zip
Meet our 2023 US ZipSTAR Award winners

Author: Multiple contributors

Get to know the winners of our 2023 ZipSTAR Awards, recognising US-based Zipsters who have lived one or more our four values in all they've done

January 10, 2024

Life at Zip
Meet our 2023 ANZ ZipSTAR Award winners

Author: Multiple contributors

Get to know the winners of our 2023 ZipSTAR Awards, recognising Zipsters who have lived one or more our four values in all they've done
Building a culture that’s Stronger Together

Author: Nitin Prasad

We recently sat down with our Senior Product Manager Nitin Prasad, who’s based in our Takapuna (Auckland) office in New Zealand. Here's what he had to say about culture, communication and cross-functional work at Zip.
Get to know Zip ANZ’s Product Design and Research team

Author: Multiple contributors

This is the second of a three-part blog series profiling our Australia and New Zealand Product Design and Design Research team

December 7, 2023

Data, Analytics & Risk
Data UnZipped: Q&A with Sam

Author: Sam Manila

Get to know what a typical day in the life looks like for Zip's Senior Manager, Data Science for ANZ Sam Manila.
Writing my own story: From employee number 5, to Zip’s Delivery Manager for New Zealand

Author: Lionel Yip

Based out of Auckland, New Zealand, Lionel Yip is a Delivery Manager in our Technology team. Read on to discover more about his journey with Zip.

November 9, 2023

Data, Analytics & Risk
Data UnZipped: Q&A with Alvin

Author: Alvin Rusly

Meet Alvin, a Sydney-based Senior Data Analyst, whose work is helping Zip's New Zealand team make better data-driven decisions
Levelling up with Zip’s Product Design and Research team

Author: Mel Hambarsoomian

In the first of a three part blog series profiling our ANZ Product Design team, hear from Director Mel Hambarsoomian about the team's focus on design maturity, tri-track agile and craft and quality.
Engineering UnZipped: Q&A with Archana

Author: Archana Kanakamedala

Say hi to Archana Kanakamedala, and learn who and what have inspired her journey and career progression to her current role of Engineering Manager in our ANZ Core Product Squad.
Making the most of my Volunteering Leave with the Snowy Brumbies

Author: Laure Salou

Meet Lead Product Designer for our ANZ business Laure Salou and learn how she discovered a new passion while Volunteering on Zip’s time.

October 5, 2023

Candidate Support
My role building and growing a team that’s Stronger Together

Author: Hannah Scott

Read on to hear how our ANZ Senior TA Partner Hannah Scott’s focus on candidate excellence has helped develop her passion for DEI, and get her top tips on how to excel in your recruitment process and your career as Zipster

September 21, 2023

Diversity, Equity & Inclusion
Celebrating Wear it Purple Day

Author: Zach Rennick

We recently sat down with CX Superstar Zach Rennick in celebration of Wear it Purple Day, an annual LGBTIQA+ awareness day especially for young people, based in Australia.
Zipsters support the Future of Finance

Author: Lucy Lindsay and Jimmy Kelly

Hear from Sydney-based Zipsters Lucy and Jimmy who volunteered their time to partner with Young Change Agents, a nationwide social enterprise helping youth from all backgrounds see problems as opportunities

June 6, 2023

Data, Analytics & Risk
Risk UnZipped: Q&A with Priyamvada

Author: Priyamvada Kamra

Meet Priyamvada, our Director, Risk Strategy based in the US. Read on for her career story, the work she's leading at Zip and how she brings her true, authentic self to work.

May 2, 2023

Life at Zip
Celebrating our Zipsterversaries: February - April

Author: Multiple contributors

Each month we recognise the tenure of a Zipster who has truly lived our values during their time here. This article re-caps the stories of the three Zipsters who we celebrated from February to April.
Zipping it forward - our partnership with The DV Collective

Author: Anna Wei and Ying Zhang

Meet two of our fearless Product Managers, Anna Wei and Ying Zhang, and learn how they used their Volunteering Leave to support The DV Collective, a national domestic violence initiative.

March 27, 2023

Diversity, Equity & Inclusion
Inspiring our next generation of female sales leaders

Author: Karen Farrar

In this article, Senior Director, Commercial Karen Farrar reflects on this year's International Women's Day theme and how it resonates given her experiences as a Zipster.

March 16, 2023

Diversity, Equity & Inclusion
How we celebrated IWD 2023

Author: Multiple contributors

Learn all about how we recognised International Women's Day 2023 and what a gender equal future looks in the eyes of four of our fearless Zipsters.
Sustainability UnZipped: Q&A with Oli

Author: Oli Nelson

We recently sat down with Zip’s Sustainability Associate Oli Nelson to hear what the team have been up to in support of our global Social Impact and Sustainability initiatives.

February 16, 2023

Data, Analytics & Risk
Building a fit-for-purpose modern data stack, part 2.

Author: Moss Pauly

In this second part of a multi-piece article, Moss Pauly, Senior Manager, Data Products, deep dives into the key decisions the team tackled when modernising Zip’s data stack.

February 13, 2023

Data, Analytics & Risk
Building a fit-for-purpose modern data stack, part 1.

Author: Moss Pauly

In the first instalment of a multi-part blog post, Sydney-based Zipster Moss Pauly introduces our ANZ data platform and the team’s journey over the last 18 months.

February 15, 2023

Data, Analytics & Risk
Risk UnZipped: Q&A with Mohamed

Author: Mohamed Afifi

Meet Mohamed, based out of our NYC office, who's leading our Enterprise Risk Management strategy at an exciting point in the journey for Zip in the US.
All Things Product: Mel Hambarsoomian

Author: Mel Hambarsoomian

Our Director of Product Design, Melanie, recently sat down to reveal her career highlights, sharing what she looks for in talent, her insights on design maturity, product thinking and design leadership.

January 29, 2023

Life at Zip
Celebrating our Zipsterversaries: November - January

Author: Multiple contributors

Each month we recognise the tenure of a Zipster who has truly lived our values during their time here. This article re-caps the stories of the three Zipsters who we celebrated from November '22 to January.

January 26, 2023

Diversity, Equity & Inclusion
How our Zipsters celebrated Lunar New Year

Author: Multiple contributors

Hear about the significance of Lunar New Year to Jess and Clement, and learn how they celebrate.
Making use of our Volunteering Leave

Author: Multiple contributors

Every year Zipsters get 2 days of paid Volunteering Leave. Here's how a couple of the team used theirs...
Engineering Unzipped: Q&A with Autumn

Author: Autumn Ragland

US-based Engineer Autumn shares her experiences as a Zipster.
Atomic change and the future of Technology at Zip

Author: George Gorman

ANZ CTO George Gorman gives a glimpse into the opportunities that lie ahead for the team.

November 11, 2022

Data, Analytics & Risk
Moving at Zip speed while building data that stands the test of time

Author: Tal Bergman

ANZ Director Data Tal Bergman offers insight into life in the Data & Analytics team
Engineering UnZipped: Q&A with Kalpana

Author: Kalpana Chandrasekar

Meet ANZ Engineering Manager, Kalpana Chandrasekar, from our Shop & Rewards team.

November 11, 2022

Data, Analytics & Risk
Master these three skills to grow your data and analytics career

Author: Will Walker

Looking to grow your data and analytics career? ANZ Senior Manager, Analytics Will Walker shares his top tips.
View all articles