Engineering Manager

• At least seven (7) years of hands-on experience as a software engineer in a .NET/C# environment prior to assuming the role of Engineering Manager.
• Oversee the design, development, and maintenance of payment systems, with a focus on both acquiring and issuing aspects.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip Engineering

Join Zip’s Engineering function and put your name to solving fascinating challenges at scale in an agile, test-driven development environment. If you value good domain-driven design and enjoy delivering quality work at pace, you’ll be a great fit with the squads responsible for building cloud-native software applications that serve millions of customers and process billions of dollars in payments.

As an Engineering Manager at Zip Co, you will be responsible for leading a team of talented engineers to design, build, and maintain our payment platform. You will work closely with product owners, stakeholders, architecture team, and other engineering teams to ensure efficient delivery and high-quality outcomes. Your expertise in payment systems, including acquiring, issuing, and orchestration between multiple Alternative Payment Methods (APMs), will be crucial in driving the development of our platform's capabilities.

Interesting problems you’ll get to solve

• Lead, mentor, and manage a team of engineers, fostering a culture of efficient delivery and continuous improvement.
• Collaborate with product owners and stakeholders to define requirements and translate them into technical solutions.
• Ensure the team adheres to best practices in software engineering, including design patterns, code reviews, and automated testing.
• Oversee the design, development, and maintenance of payment systems, with a focus on both acquiring and issuing aspects.
• Manage the integration and orchestration of multiple APMs, ensuring seamless and efficient payment processing.
• Drive the adoption of scalable and reliable architectures, leveraging cloud technologies and modern development practices.
• Monitor and improve the performance, security, and reliability of the payment platform.
• Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve the platform and processes.
• Collaborate with cross-functional teams to ensure alignment and successful delivery of projects.
• Provide technical leadership and guidance, promoting a culture of innovation and excellence.

What you’ll bring to the team 

• Bachelor's in Computer Science, Engineering, or a related field.  A graduate degree is a plus.
• Demonstrated experience as an Engineering Manager or in a comparable leadership role within a technology company, with a preference for those in the payments industry. This includes extensive knowledge of payment processing systems, covering both acquiring and issuing, as well as familiarity with multiple Alternative Payment Methods (APMs). 
• Strong experience with card tokenization solutions: Deep understanding of tokenization processes, security implications, and integration with payment gateways and processors.
• Payments fraud solutions: Expertise in developing and implementing fraud detection and prevention systems, leveraging machine learning and other advanced technologies.
• Payments orchestration: Proven experience in orchestrating complex payment flows, ensuring efficient and reliable transaction processing across multiple payment methods.
• Chargeback solutions: Familiarity with chargeback processes, dispute management, and the development of systems to minimize chargebacks and improve dispute resolution.
• Experience with PCI-DSS compliance: Understanding of the Payment Card Industry Data Security Standard and its application in payment systems.
• Knowledge of modern security protocols: Experience with implementing and maintaining security measures to protect payment data and transactions.
• Knowledge of different payment methods: In-depth understanding of various payment methods, including credit/debit cards, digital wallets, bank transfers, and emerging payment technologies.
• Familiarity with industry standards: Knowledge of industry standards and best practices, such as ISO 8583, EMV, PSD2, CCPA, Nacha and other relevant regulations and protocols.
• At least seven (7) years of hands-on experience as a software engineer in a .NET/C# environment prior to assuming the role of Engineering Manager.
• Experience in enterprise class software engineering practices, principles and methodologies.
• Solid understanding of software engineering principles, design patterns, and best practices.
• Proficiency in modern programming languages and frameworks (e.g., .Net, Java, Python, JavaScript, etc.).
• Experience with cloud platforms (e.g., AWS, GCP, Azure) and DevOps practices.
• Excellent problem-solving skills and the ability to make sound technical decisions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Strong analytical and debugging skills to analyze complex systems, identify issues, and use expert judgement to implement effective solutions.
• A track record of delivering high-quality software solutions on time and within budget.
• Passion for innovation and a desire to stay current with industry trends.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $165,000 - $190,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out