Senior Account Manager, Enterprise

• Candidates must bring 5+ years of experience managing enterprise accounts with  3+ years experience managing enterprise accounts within fintech, e-commerce, payments, or BNPL
• Seasoned Account Manager with experience driving growth for enterprise retailers by offering strategic insights, personalized solutions, cross selling/up selling products, and close collaboration with internal and client teams to meet evolving market demands
• Remote-first opportunity for US-based employees with the option to work in-person out of our NYC office

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple countries - and we’re just getting started. We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

About the role

As a Senior Account Manager, you will grow our largest enterprise merchant relationships, focusing on strategic account development and performance optimization. You will act as a partner to our clients, increasing their sales and expanding their market share by optimizing their checkout performance through our proprietary buy now, pay later (BNPL) technology that provides access to our unique consumer base. 

You’ll also contribute to the broader Zip growth strategy by understanding evolving merchant goals and conveying merchant insights that, ultimately, increase transaction volumes and influence product innovation. With our focus on data and innovation, you’ll have the support of cross-functional teams to help craft these compelling internal and external narratives that will make a lasting impact to both our merchants and Zip.

You’ll change the game by:

• Developing deep relationships with key decision makers to understand their goals,  ultimately influencing decision making through solving their business issues, delivering increased sales, and increasing market share.
• Cross selling solutions that deliver mutually beneficial value to both merchants and Zip.
• Crafting tailored solutions for merchants and articulating product enhancements internally, ensuring our BNPL offerings meet evolving market needs.
• Structuring marketing campaigns that increase client market share and drive new consumers to the merchant and Zip.
• Running effective Quarterly Business Reviews to evaluate performance, share insights, and ensure alignment between merchant and Zip growth objectives.
• Managing the renewal process for long-term contracts with key enterprise partners, focusing on securing mutually beneficial terms that promote continued growth and increased engagement with Zip’s BNPL solutions.

What You’ll Bring To The Team

• At least 5 years of experience in account management, working with complex enterprise solutions in the financial services, payments, eCommerce, or technology sectors
• A track record of managing large-scale enterprise accounts, optimizing revenue streams, and driving strategic growth through high-touch client engagement and cross-functional collaboration.
• Strong sales acumen with a proven history of successful upselling and cross-selling
• Proven consultative sales skills with a multi-year history of exceeding performance targets
• The ability to thrive in a matrixed environment, working across departments and influencing all organizational levels
• Payments and eCommerce knowledge are a plus.
• Our core values resonate with you: Customer First, Own It, Stronger Together, and Change the Game

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $105,000 -140,000 This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

 

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

 

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

• Zip participates in the federal government’s E-Verify program