IT Support Engineer

• Proactive IT Support Engineer proficient in macOS, Windows, and SaaS administration
• 2-3+ years of experience in IT support roles within fast-paced environments
• Hybrid role for Vegas metro-area based employees with the opportunity to work in-office 3 days per week

Start your adventure with Zip 

Join our Internal IT team at Zip, where we focus on maintaining and scaling the IT infrastructure that supports our global workforce. Our team thrives in a collaborative environment, leveraging new and innovative technologies to empower Zip’s rapid growth. Simply put, we ensure our employees have the tools and support they need to succeed.

As an IT Support Engineer, you'll play a critical role in providing technical assistance and scaling our IT services as Zip continues to expand. You'll collaborate with global teams, troubleshoot technical issues, manage hardware and software, and administer SaaS platforms.

Interesting problems you’ll get to solve

• Members of this team are expected to own a component of Internal IT support, meaning you'll understand the end-to-end support journey, take ownership of critical processes, and iteratively improve outcomes. Examples of responsibilities you may own include:
• Supporting macOS and Windows systems with a focus on customer-first troubleshooting.
• Administering SaaS platforms like Google Workspace, Zoom, and Slack, ensuring smooth account management.
• Managing and troubleshooting LAN/WLAN and office A/V equipment.
• Procuring and managing hardware assets to support a rapidly growing team.
• Creating and maintaining comprehensive IT documentation.

What you’ll bring to the team 

• Proven experience in IT support.
• Proficiency in supporting macOS
• Understanding of networking concepts sufficient for troubleshooting connectivity issues.
• Familiarity with Single Sign-On (SSO) frameworks and tools, with the ability to support application connections to our SSO platform.
• Curiosity and a willingness to dive into new technologies and tools, with the ability to learn quickly.
• Strong analytical troubleshooting skills—you may not always have the answer but are motivated and skilled at finding solutions.
• Excellent communication skills, with the ability to explain complex ideas in simple, clear language. You understand the importance of maintaining positive relationships with multiple stakeholders and approach interactions with a customer-focused mindset.
• Azure Experience will set you apart from the other candidates

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

The Pay Range for this position: $72,000.00  - $90,000.00 USD based on the industry benchmark for position, function, level and Zip's compensation strategies. However, actual base salary will depend on varying circumstances and individualized factors, such as job-related knowledge, skills, experience, and other objective business considerations. 

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

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