Senior Business IT Project Manager

• Lead the end-to-end execution of cross-functional projects, from initial scoping through delivery and closure, ensuring alignment, momentum, and measurable outcomes.
• Own delivery plans, timelines, milestones, and budgets, creating structure that drives accountability and keeps high-impact initiatives on track.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

We’re looking for a Senior Business IT Project Manager who can bring structure, speed, and strategic execution. This role goes beyond traditional project management; it's a blend of delivery management, operational coordination, and cross-functional communication. You’ll ensure high-impact initiatives move forward while also improving the day-to-day operations of a fast-moving, high-accountability team.

You’ll leverage AI tools to streamline workflows, generate insights, automate routine tasks, and create high-quality reports and communications. Whether you’re driving a systems migration, shaping team-wide processes, or producing exec-ready decks with AI assistance, your work will keep our initiatives clear, aligned, and accelerating.

Interesting problems you’ll get to solve

• Lead cross-functional project execution from initial scoping through delivery and closure.
• Maintain project timelines, milestones, budgets, and delivery plans ensuring accountability and clarity
• Use AI tools to drive efficiency in workflows automating reports, distilling insights, and supporting communications.
• Establish and manage operating rhythms (standups, reviews, dashboards) that create visibility and accountability across Platform Assurance.
• Create clear, impactful slide decks, dashboards, and updates for senior leadership and cross-functional stakeholders
• Unblock teams by surfacing tradeoffs, resolving ambiguity, and driving clarity in decision-making
• Monitor team metrics and KPIs, using data to recommend improvements or reallocate efforts
• Continuously evolve how we operate, improving delivery frameworks, tooling strategies, and communication cadences.
• Act as an operational partner to the Sr. Manager anticipating needs, shaping priorities, and keeping critical initiatives on track
  
  

What you’ll bring to the team 

• 5+ years of experience leading delivery and operations in technical environments (e.g., IT, cloud, SaaS)
• Experience in fintech or highly regulated industries
• Demonstrated use of AI in the performance of your role, you don’t just use tools, you think in terms of how AI enables smarter work
• Strong track record of driving outcomes, not just tracking tasks
• Strong understanding of cloud and SaaS platforms (Azure preferred)
• Experience with Agile or hybrid delivery methodologies in high-change environments
• Analytical and structured thinker with experience generating and interpreting metrics
• Confident communicator who can work independently, influence without authority, and connect dots across technical and business contexts

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $134,000 - $160,000 USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

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