Strategy & Revenue Operations Manager

• Strategic thinker and systems optimizer who can translate GTM goals into scalable, AI-enabled RevOps infrastructure across CRM, funnel workflows, and cross-functional alignment
• Accelerate revenue conversion, remove friction from onboarding, and arm GTM leadership with data-backed insights that drive smarter decisions and sustainable growth
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

We are looking for a strategic, analytical, and self-directed Strategy & Revenue Operations Manager to design and optimize the systems, processes, and data that fuel scalable GTM execution and growth. This role is ideal for someone with a consultancy or business operations background who thrives on solving complex problems, aligning stakeholders, and driving measurable impact across Sales, Marketing, Customer Success, and Finance. You’ll operate with wide scope and autonomy, and act as a strategic partner to GTM leadership—helping scale high-impact initiatives across the business.

This role is for you, if you can zoom out to identify growth opportunities, zoom in to execute with precision, and thrive in a fast-paced environment with minimal guidance

What you will own:

Funnel Optimization & Conversion Growth

• Analyze and refine top-of-funnel flows to improve lead-to-live conversion rates.
• Implement SLA tracking and dashboards for underwriting, MSA execution, and merchant activation delays.

Process & Technology Enablement

• Technologically curious: Experience with or eagerness to leverage AI-enabled tools and automation (e.g. ChatGPT, Salesforce Einstein, HubSpot AI, or RevOps automation platforms) to enhance workflow efficiency and strategic insight generation
• Own and manage the CRM & RevOps stack (Salesforce, HubSpot, Pardot, Tableau), marketing automation, and any integration tooling.
• Implement fast-lane onboarding paths and trigger-based workflows to automate milestones (e.g. “widget installation pending”—nudge at 3 days).
• Vet and integrate external tools for compliance automation (Alloy, Middesk) and fraud verification.

Data, Metrics & Analytics

• Set and review leading indicators: approval rate lift targets, time-to-live, widget install rate, day‑30 churn.
• Define and communicate GTM performance narratives using data-driven insights
• Build self-serve dashboards and reporting cadences that drive decision-making at the exec level

Cross‑Functional Alignment

• Partner with Sales, Risk, Product, CS, and Growth teams to translate business growth & onboarding strategy into operational strategy.
• Curate onboarding support materials (checklists, portal guides, status emails) for SMB merchants by observing competitors like Affirm, Klarna, and Afterpay, which all provide integrated self-service or guided portals with transparency at onboarding stage.

Change Leadership & Scaling

• Work with executive leadership to prioritize process improvements by ROI (e.g. platform expansion, fraud dialing, MSA automation).
• Drive adoption of new revenue processes and systems across teams, ensure strong change management and training.

Strategic Projects

• Lead cross-functional initiatives that drive revenue growth and operational efficiency (e.g., ICP refinement, customer segmentation, pricing rollout, expansion readiness).
• Evaluate and pilot new tools and processes in collaboration with Product, Finance, and Engineering.

What Makes You a Strong Fit:

• Experience: 8+ years in strategic operations roles such as RevOps, BizOps, or Management Consulting, with a track record of leading cross-functional projects and driving measurable business impact—ideally within B2B SaaS, fintech, or e-commerce sectors.
• Proven ability to lead ambiguous, cross-functional initiatives without being micromanaged.
• Strong ownership mindset—you identify issues, define solutions, and drive outcomes with limited direction.
• Excellent communication and cross-functional influence skills; you thrive in dynamic environments and can bring clarity to ambiguity.
• Analytical mindset: Comfortable with SQL, BI tools (Tableau, Looker), dashboards, and forecasting/reporting frameworks.
• Operations-driven: Passionate about end-to-end funnel design, lead routing, operational SLAs, and KPI ownership.
• Collaborative: Skilled at cross-functional alignment and translating strategic goals into operational execution.
• Customer-centric: Keen understanding of the customer journey landscape, informed by industry peers

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $105,000 - $130,000 USD. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

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