Retail Growth & Operations Specialist

• Coordinate signage, onboarding, and in-store logistics for Zip’s retail partners
• Ensure every launch is on-time, on-brand, and merchant-ready from day one
• Flexible hybrid role based in NYC; 2 in-office days per week at our Union Square HQ

Start your adventure with Zip 

We’re looking for a highly organized, execution-focused operator to help scale Zip’s in-store presence. As a Retail Growth & Operations Specialist, you’ll lead the logistics and coordination behind signage, onboarding, and enablement for small and mid-sized retail partners.

From tracking shipments to facilitating trainings, you’ll be the one making sure each in-store launch runs smoothly. You’ll also get the chance to apply AI tools to streamline communications, track performance, and improve how we work — all while helping bring the Zip brand to life in physical spaces.

Interesting problems you’ll get to solve

Signage & Logistics

• Manage end-to-end signage workflows: proofing, vendor comms, shipping, and tracking - ensuring kits arrive on time for merchant launches
• Act as the main point of contact for signage vendors, ensuring quality and turnaround standards are met
• Conduct post-installation audits to confirm brand consistency and correct placement

Onboarding & Enablement

• Coordinate onboarding for SMB and mid-market merchants, ensuring readiness for launch
• Deliver light-touch activation support and basic training to small or unmanaged merchants

Workflow Optimization & Reporting

• Maintain dashboards tracking onboarding and signage deployment progress
• Flag blockers, coordinate resolution across teams, and keep launches on track
• Surface trends in execution and contribute ideas to improve our playbooks and processes
• Use AI tools to streamline repetitive workflows and boost operational efficiency

What you’ll bring to the team 

• 3+ years of experience in operations, project coordination, retail logistics, or a similar execution-focused role
• Proven ability to manage vendors, track timelines, and execute with accuracy and accountability
• Strong organizational and communication skills, with the ability to manage multiple tasks and moving parts
• Comfort working directly with merchants or customers; onboarding or training experience is a plus
• Growth mindset and eagerness to apply AI tools to streamline workflows and improve day-to-day efficiency
• Sharp attention to detail and a strong sense of ownership — you take pride in keeping things running smoothly
• Collaborative, proactive, and excited to contribute to a fast-moving, high-impact team

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at a fast pace and embrace change. Our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $80,000 - $95,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. 

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. 

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

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