How Does Zip Protect My Account?
At Zip we are committed to keeping our customers safe and secure by utilising some of the best processes and technology available. Here are some of the ways we help keep you safe and secure.
Zip uses a range of security measures including:
When personal information is captured on our website we use encryption to protect your information. You can check the security level of a web page by clicking on your internet browser’s padlock or key icon.
How to Report
If you think your Zip password has been compromised, change it immediately and contact us via our Help Centre.
At Zip, we understand how important it is to protect your security and personal information. As a valued customer, we want you to know how you can reach out to us if you are concerned about your online security.
If you believe you have received a Zip scam/or phishing email, you can report it by submitting a request here:
Do not click on any links or open any attachments in the email.
If you responded to or actioned a suspicious email, SMS, or phone call, please contact Zip’s Customer Experience team immediately.
Types of Cyber Crime
Identity theft occurs when someone uses your personal information without your permission to establish a new account, apply for a loan, or gain access to an existing account. Identity thieves may use a variety of methods to access your personal information, including:
Most scams ask you for money or your bank account details in return for a reward which never arrives. A common type of Scam is the Remote Access Scam, which involves a request to download software or a mobile app which grants the scammer access to your device. It may include an attempt to deceive or coerce you into making purchases that will benefit the scammer, such as purchasing digital gift cards or crypto currency.
Scams are becoming more elaborate and come in other forms, such as online, SMS or unsolicited phone calls. The objective of the scammer is to obtain your personal details by impersonating reputable companies to gain access to your accounts.
Phishing is a way Cybercriminals trick you into revealing your personal information such as passwords, account, identification details or credit card numbers.
Cybercriminals often impersonate well known businesses that you are likely to deal with such as financial institutions, utility companies, telecommunications companies and government agencies.
Malware is the term used to refer to any type of code or program that is used for a malicious purpose. Cybercriminals use malware for many different reasons. Common types of malware are used for stealing your personal information, holding your computer to ransom or installing other programs without your knowledge.
How To Protect Your Security Online
As online presence is increasing, it’s important you know how to protect yourself against cyber threats and manage your account security. Below are some useful techniques to protect yourself online.
Avoid becoming a victim of scams and cyber crimes by:
Check your account transactions regularly and report any suspicious or unauthorised transactions to Zip or your bank promptly.