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Featured Stores

  • EB Games

  • Flo & Frankie

  • Michael Hill

Most Popular

  • The Warehouse Merchant Tile

    The Warehouse

  • The Warehouse Noel Leeming

    Noel Leeming

  • The Market Merchant Tile

    TheMarket.com

  • 1-Day Merchant Tile

    1day.co.nz

  • Chemist Warehouse Merchant Tile

    Chemist Warehouse

  • Bunnings Warehouse Merchant Tile

    Bunnings

How Zip Works

Learn how to get the best from your Zip account including managing your repayments and shopping instore and online.

Have a question?

Here's some FAQ’s to help you get to know Zip better.

  • How do I change a payment date?

    See this article for instructions on how to make payments early.

    If you need to reschedule payments to a later date (e.g. to align with your payday) our Customer Experience team can help with this. Get in touch with us here and we can push out your payment date by up to 7 days, as long as the instalment payment is not due today, the date hasn’t already passed and the order payment date has not been moved once before.

    Please note, we require at least 48 hours’ notice for changes of this type and can only move payments once per order.

  • How do I update my personal details?

    We understand that you may get a new mobile number or email address, or even want to change the name on your account to reflect a legal name change. These changes cannot be made directly in the app or customer portal for security reasons, so we’ll just need you to get in touch with our team here and we’ll take care of everything for you.

    Phone number, email address or name changes

    To confirm that we’re making changes to the right account, you’ll need you to verify the following details:

    • Name
    • Date of birth
    • Email address (old and new if you want your email changed)
    • Phone number (old and new if you want your number changed). We’ll need to call you on the new number to verify ownership of the number
    • Your Driver Licence number or residential address
    • Supporting documentation in the case of a name change, e.g. a marriage certificate or updated birth certificate, or ID in both your previous and new name. Please attach the relevant documents to your support request

    Payment card changes

    You can update your debit/credit cards yourself via the app or the Zip customer portal.

    Address

    After your initial application, we don’t require your physical address for anything, so you don’t need to let us know if you move. If you want to change the delivery address for an online order you’ve paid for with Zip, you will need to get in contact with the merchant directly.

  • I've missed a payment, what should I do?

    If you have missed a payment you can manually pay it by logging in to your account in the Zip mobile app or online customer portal here. Please note, outstanding payments reflected in your account will include associated late fees. It is not possible to pay a late instalment without the fee.

    We understand that circumstances can change. If you’re concerned about your ability to make future payments for your orders on time, please get in touch with our Finance team here and we’ll see what we can do.

  • The credit/debit card on my Zip account is no longer valid. How do I make payment?

    If your card is lost, stolen or expired and you have upcoming payments, you should add another default card to your account.

    If you don’t have another card, you can make payments by bank transfer while you wait for a replacement to arrive, into the following bank account:

    Zip Co NZ Finance
    12-3244-0013418-00​

    You must deposit the exact amount due as per your payment schedule and include your Zip order number (20xxxx-xxxxxx) as the reference for your payment.

    Please note, bank transfer payments will be applied to your account on the following business day so you will need to make payment the day before. If you’re unable to make payment before the due date, please contact us here at least 48 hours ahead of your payment due date to reschedule.

    Future payments: Please log in and view your upcoming instalments in the Payments tab of your Zip customer portal or mobile app.

    When you receive your new card, you’ll need to log in and add that via the Account menu in the Zip mobile app or Profile tab in the Zip customer portal. If you are having trouble adding your new card, there could be a few reasons why. See this article for troubleshooting tips.