How do I contact Zip Support? | Zip Australia

Customer Experience:

You can contact our Customer Experience team by:

• 📝Submitting a web form HERE

• 💬 Chat via Zigi - Just click on the "Chat" icon in the bottom right corner of the screen

• ☎️ Calling us on 02 8294 2345 option 1

Our Customer Experience Team are available:

• Monday - Friday: Webform & Email support 9:00am - 5:00pm. Phone support 10:00am - 4:00pm.

• Saturday & Sunday: Chat with Zigi our Gen AI chatbot or submit a webform via our Help Centre HERE.

 Our Customer Experience Team’s operating hours are based on AEST/AEDT.

Merchant Experience:

For enquiries about a Zip Merchant account, you can contact our Merchant Experience team by:

• 📧 Emailing us at [email protected] 

• ☎️ Calling us on 02 8294 2212

Our Merchant Experience line is open between:

• Monday - Friday: 9:00am - 5:00pm.

 Our Merchant Experience Team’s operating hours are based on AEDT.