Help Centre

Zip Visa Card

• What is Zip Visa Card?
• Where can I use my Zip Visa Card?
• Subscriptions
• How do I activate my Zip Visa Card?
• How do I add my Zip Visa Card to Apple/Google Wallet?
• How do I set the pin for my Zip Visa Card?

Zip Rewards

Single Use Card

Zip Bills

• How do I pay bills with Zip?
• Where can I find my biller's BPAY details to pay bills with Zip?
• Why aren't my BPAY details working for a Zip Bill?

Gift Cards

• How do I buy a Gift Card using my Zip Account?
• Can I use my Gift Card online and instore? What if it isn't working?
• How long is my Gift Card valid for?
• What if I haven't received my Gift Card in my email?
• Are Gift Cards refundable?

Using Zip on eBay

• Why is my eBay order not eligible for payment using Zip?
• I am not an existing Zip customer, how can I use Zip to pay on eBay?
• Why has my Zip payment been declined?
• How to pay with Zip on eBay?
• eBay Refunds or Disputes
• When is Zip not an available payment option on eBay?

Product Protection

• Does Zip offer Product Protection Policies?
• How do I view my active policies?
• How do I access my XCover Account?
• How do I cancel or remove my Product Protection policy?
• How do I make a claim?

General information - Applications

• How do I apply for a Zip account?
• What credit information is required to apply for a Zip account?
• Why do you need to access my Online Banking Information? Is it Secure?
• Why is my bank not available/linking?
• What if my Zip account was approved for less than I applied for?
• Why was my application unsuccessful/cancelled?

Zip Pay Applications

• Why do I need to link my PayPal, or bank account?
• Applying for a Zip Pay account - ID Verification

Accessing My Account

• How do I access my Zip Account via a new device or internet browser?
• How do I access my Zip Account via a new device/browser if my mobile number has changed?
• How do I reset my Zip Account password?
• Why is my Zip Account on hold?
• Why am I having trouble logging in?

Update Details

• How do I update my personal details?
• How do I update my mobile number without the verification code?

Our Fees

My Notifications & Statements

• How do I access my contract?
• Where can I locate my Zip account statement/s?
• How do I manage my notifications?
• Understanding your monthly Zip Statement
• What is my payout figure for my Zip account?

Account Security

• Why do I need to confirm my personal details?
• Security Centre - Learn more about protecting yourself online
• How to Report

Credit Limits

• How do I decrease my account credit limit?
• Credit limit increase - Request form (Zip Money)
• How do I increase my Zip Money credit limit?
• How do I increase my Zip Pay credit limit?

Vulnerability & Hardship

• Natural Disaster - Financial Hardship Application
• What is Family Violence?
• Zip’s approach to Family Violence
• Support Services

Closing My Account

• How do I close my account?
• How do I deactivate my account?

General

• Where can I shop with Zip?
• How can I shop using my available Zip balance?
• What happens if I make more than one purchase in a month?
• Does Zip charge interest?
• How to unblock third-party cookies.
• Can I get a cash advance?

Instore

• How do I shop instore?
• What if my account limit does not cover the cost of the purchase instore?

Online

• How do I shop online with Zip?
• What if my account limit does not cover the cost of the purchase online?

Can't make purchase

• Restricted Industries - Single Use Card, Tap to Pay, and Zip Bills.
• Why can't I make a purchase?
• Why is my account locked for use at other retailers?

Order Issue

• I have an issue with my Order
• Order Issues - Gift cards
• Order Issues - Zip Bills
• Order Issues - Tap to Pay/Single-use Card
• Order Issues - Zip Affiliated Merchants
• How do I get a refund or cancel a purchase?

How do Zip Pay repayments work?

• How do I set or change my Zip Pay repayment schedule?
• How do Zip Pay repayments work?
• When is my Zip Pay repayment due?
• Zip Repayment Sample

How do Zip Money repayments work?

• Instalments - Repay Balance

General

• How do I make an additional repayment?
• What happens if I miss a repayment or don't repay on time?
• How can I personalise my repayment schedule?
• How are my repayments allocated when I'm repaying multiple purchases?
• My account is in credit, how do I get a refund?

Payment Methods

• Which Payment Methods can I add to my account?
• How do I add/remove a bank card to my Zip account?
• Which bank cards are eligible/accepted Payment Methods?
• BPAY Repayments
• Can I add a bank account as a Payment Method on my Zip account?

Web Integration

• How do I integrate Zip to my online checkout?
• Where do I locate my online API keys?
• My e-commerce platform is not supported, can I still offer Zip online?

In-store Integration

• How do I integrate Zip into my in-store POS system?
• Where do I locate my in-store API keys?
• My POS system is not supported, can I still offer Zip in-store?

Troubleshooting

• Bigcommerce checkout not redirecting to Zip
• I can't install the Zip app to my Shopify store

General Zip Info

Zip Plus

Your Data and Privacy

• Privacy at Zip

Contact

• How do I contact Zip Support? | Zip Australia
• Who do I contact about my Zip Capital/Business/Trade/Trade Plus Account?
• Compliments & Complaints

My Customers

• Update to your Customers Zip Pay and Zip Money Fee
• What is the customer eligibility criteria?
• Update to your customer’s Zip Money standard variable interest rate
• What are the different Zip accounts for my customers?
• What are the fees to our customers?
• How do my customers apply?

Marketing

• How do I set up my store tile?
• How can customers find me?
• How do I order instore POS material?

Campaigns

• How do I join a campaign?
• Campaign eligibility requirements
• I have submitted an offer for a campaign, but I want to change it.
• Can I submit one offer for multiple brands?
• Can I submit more than one offer for the same campaign?
• How can I promote the sale event to my customers?

Orders

• How do Zip order expiry periods work?
• What does the 'Customer Status' mean?
• How can I change the interest-free period on a customer's order?
• How do interest-free periods work?
• How does Tap to Pay work as a business?
• How do I place orders above $5,000.00?

Dashboard

• Accessing the Zip Merchant Dashboard
• Dashboard Updates
• The Zip Merchant Dashboard
• Why can't I log into the dashboard?
• How do I add users?
• How do I access my integration details?

Dashboard navigation

• Completing an Authorised Order
• Customer Search Navigation
• Order Search Navigation
• Placing a Remote Order
• Placing an Instore Order
• Refunding an Order

Application

• Prohibited and Restricted Business Information
• Why should I offer Zip?
• How do I know if my business is eligible?
• How do I sign up as a merchant?
• What do I need to have ready before I apply?
• What costs are involved for offering Zip?

Updating Business Details

• What is the process for a change of ownership?
• How do I update my merchant settlement bank details?
• How do I add another branch to my business?

Disbursements

• When will I receive payment?
• How do refunds affect disbursements?
• How do I create custom reports?
• What is a security pool?
• When can I get my security pool funds back?