From 12 August 2025, Zip will be retiring the Instalments feature for new Zip Money purchases.
After this date, all new purchases will move to a Flex repayment schedule, which requires customers to make minimum monthly repayments.
If a customer has an active instalment plan on or before 12 August 2025, this change does not affect their existing plan — they’ll continue to make their instalment repayments as normal.
Why is this happening?
We’re simplifying the Zip Money product and how customers repay their balances to make repayments clearer and more flexible.
How Flex works
Under a Flex repayment schedule, customers must make minimum monthly repayments as set out in their contract.
They can:
Choose how often to repay — weekly, fortnightly, or monthly
Make additional repayments at any time
As long as the minimum monthly repayment is made, customers have full flexibility in how they manage their repayments.
What are instalments?
Zip Money Instalments is a repayment feature where purchases of $300 or more are automatically split into equal monthly instalments over the interest-free period.
This feature is being retired from 12 August 2025 and will no longer be available for new purchases.
How customers will now repay
Previously, customers could have two repayment types on their Zip account:
Flex repayments (minimum monthly)
Instalment plans (for orders over $300)
After this change, all new purchases will be repaid under a Flex repayment schedule only.
If customers have questions about their repayments, they can contact Zip Customer Service for support.
What this means for your customers
If a customer has an active instalment plan on 12 August 2025, that plan will continue unchanged until it’s fully repaid.
All new purchases made after this date will follow the Flex repayment structure.
Interest-free periods
Zip Money will continue to offer up to 72 months interest free, so customers can still enjoy long-term flexibility on eligible purchases.
Interest-free messaging and promotions
Please ensure your advertising and disclaimers are updated to reflect these changes.
Refer to the new Zip Advertising Guidelines, which outline:
How to correctly promote interest free periods
The approval process for marketing materials (see page 10 of the guidelines)
All interest-free messaging must comply from 12 August 2025.
Transactions and refunds
There are no changes to the way you process transactions or refunds — this update affects only the customer repayment structure.
Instalment extensions
Instalment extensions will also be turned off for new orders from 12 August 2025.
Partial captures
Partial captures will continue to work as before for the merchant.
Partial captures will work differently for the customer:
Once any amount is captured on the order, this will trigger the customers repayments to begin.
Each captured amount begins its own interest-free period from the capture date.
Example:
If $2,000 is captured today and $8,000 is captured three months later, each amount receives its own interest-free period from the date of capture.
How your team should communicate this change
When discussing Zip Money with customers:
Avoid referring to instalment plans for new purchases after 12 August 2025
When mentioning interest-free offers, refer to “up to [X] months interest free” to reflect repayment flexibility
Updating your assets, disclaimers, and POS
Hosted assets: No action required — these will be updated automatically.
Non-hosted assets: Remove any messaging related to instalments, such as “Pay by instalments” or “Interest-free instalments”.
Use the new Zip Advertising Guidelines to confirm compliance.
For in-store materials, please remove and dispose of any Zip Money collateral referring to instalments.
You can download an updated temporary flyer here until new materials become available.
Orders authorised before 12 August 2025
Orders authorised before the change date will still follow the instalment structure, even if they’re captured (partially or fully) after the change.
Any order authorised after 12 August 2025 will automatically go onto a Flex repayment schedule.