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Financial Wellness

Who We are

Zip is a responsible credit provider. It’s both a core value of ours and a legal obligation of our credit license as regulated by ASIC. We take this responsibility extremely seriously and pride ourselves on offering products with a strong focus on accountability and financial wellbeing. We have two credit products, Zip Pay and Zip Money. Founded in 2013, Zip was born from the belief that there should be a better and fairer alternative to the unfriendly credit card model that is typically reliant on customers’ revolving high balances and interest. Our one clear and straightforward purpose is to create transparent, responsible, fairly-priced consumer credit products –something we work towards tirelessly. Aligning with our value of helping to create financial wellness, in 2016 we acquired Pocketbook, the market-leading app-based provider of free personal financial management solutions. This free app gives consumers a unified view of their finances, access to market-leading budgeting tools and empowers them to make informed spending and saving decisions.

Our Beliefs

We do well when you have a great experience using our products, spend responsibly, repay your balance and re-use your account. We recognise the responsibility of issuing credit, the importance of ensuring our products are appropriate to your circumstances and that we must have safeguards in place should your situation change.


As a lender, we have a responsibility to take steps to verify your circumstances and ensure that a Zip line of credit is appropriate given your needs and financial situation. We ask you for some necessary information and also credit and ID all applications. In some instances, we require you to provide additional information such as your primary banking data to help us make an informed decision.


We designed our products to let you set a repayment schedule that suits your lifestyle. There are no early repayment fees, payment surcharges and we actively encourage you to pay down your balance throughout our communications. This is core to the product construct.

At the same time, we know life is unpredictable, and we understand that some things may happen that are out of your control and could make it difficult to make your minimum monthly repayment. If you are you are facing financial difficulties, whether they be temporary or permanent in nature, we have a dedicated Australian based Customer Support Team that is committed to finding ways to help. Call us or get in touch so we can help with guidance, support and if required our formal hardship program.

In addition to the terms in this document, there may also be specific terms governing your use of, and access to, certain sections of the ZIP Websites. Those specific terms also form part of these Terms of Use and you will be bound by them. You should review them wherever they are accessible by you on the ZIP Websites.


Keeping you up to date is essential. We encourage you to download our app as it's a great way to keep track of your account and easily manage or adjust your repayment schedule to suit your budget and lifestyle. We also send your account statements and payment reminders before their due dates. It might seem annoying, but we don’t want there to be any surprises. Along similar lines, if we see something suspicious on your account, we may put a temporary block on your account and ask you to get in touch with us to verify everything is in order.


When designing our products we wanted to differentiate our offering by using technology to give you a better experience. We build products that make it easier for you to manage your money and financial wellbeing. Our acquisition of Pocketbook is part of our commitment to helping you find better ways to keep on top of your spending and enhance your financial wellbeing.

Other Tools and Resources

There is a range of free great tools, resources and information available to help with managing debt, budgeting and general money management.

  1. Westpac's Davidson Institute offers a range of money management information
  2. ASIC’s money smart has loads of free, independent guidance and product information so you can make the most of your money. They also have information on Financial counselling which is a free service offered by community organisations, community legal centres and some government agencies. These financial counsellors might be able to help you if you are having money problems.
  3. The National Debt Line is a not-for-profit service that helps people in tackle their debt problems.
  4. Choice, a leading and independent consumer advocacy group, offers unbiased advice on and comparisons of financial products. They also recommend a number of different budgeting tools.