Business FAQs

  • What do I have to do to be able to offer Zip to my customers?

    Complete the ‘Apply Now’ form and one of our Business Managers will be in touch within 1 working day. They will request some basic business information from you. We then prepare an agreement for you to review, that includes all our terms, which you can accept electronically. Depending on which eCommerce platform you use, we can normally work with you to integrate Zip within a few days.

  • Why should I offer Zip?

    Zip is a safe, simple, and convenient omni-channel payment option. Zip is powered by ASX-listed company Zip Money (ASX: ZML). Zip enables your customers to shop online or instore and pay in 4 equal instalments – with no interest and no fees.

    Zip provides you with the platform to offer payment flexibility to your customers and assists in converting browsers to shoppers, as well as increasing the average order values and the number of items per order.

    It’s quick, simple and specifically designed to help businesses maximise and optimise their funnel.

  • What eCommerce platforms does Zip support?

    We have existing “plug and play” integrations with many leading eCommerce platforms including Shopify, Magento, WooCommerce, Open Cart and many others, plus custom-built systems. If we don’t have an existing “plug and play’ integration we can explore creating this specifically for you.

  • What are the costs to implement Zip?

    Zero, there are no set up costs or monthly fees for Zip online or instore.

  • Am I tied into a lengthy contract with Zip?

    No, there is no time term commitment required from you. We 100% believe in our product, so are confident once you start accepting Zip you will want to stay working with us. If you ever feel Zip isn’t working for you, you can remove the integration at any time.

  • What does it cost to run Zip on my website and/or instore?

    We charge a Business Fee, which is a small percentage of each successful transaction, very similar to your card processing fees. Our Business Manager can discuss specific fee structures with each individual Business. Zip scales with you, the more transaction volume you process the better the deal.

  • Are there any other transaction fees charged to me, to accept Zip?

    No. The only exception to this maybe for low-cost Shopify accounts which charge additional fees on all payment providers. We have no control over these fees and they not collected by us.

  • What happens if a customer doesn't cover their future instalments?

    Part of the Zip value proposition is that we take on the credit and payment risk of each purchase. If a customer misses an instalment the recourse sits with us to follow up with them. The majority of Zip customers pay on time or, following a quick reminder, reconcile their account.

  • Can I offer other finance products to my customers?

    Yes. We do not have any exclusivity requirements in our agreement with you.

  • What about returns?

    You can process returns through the Business Portal in line with you company policy. We will refund any funds received from your customer and cancel any future repayments. We then collect the monies remitted to the business.

  • Are there minimum volume requirements?

    No, Zip do not set any minimum volume amounts in our agreement. Typically, we see an increase in online sales post implementation of our product.

  • How can I promote Zip to my customers?

    You will have access to resources where you can find insights and tips on how to promote Zip on your website, instore and through your social channels as well as our brand guidelines.

  • How do I get access to the Business Portal?

    We create a profile for you and email you a nominated address with your initial password. You will be asked to reset this. The Business Portal is where you can view your orders processed through Zip, create reports and make any refunds.

  • What if I need help?

    We have a Business Success team based in the UK. You can contact them via email and they can assist you will any enquiries or questions you have in relation to the Zip product or transactions.