Frequently Asked Questions

Your first month’s payment is made at signup, but don't worry, your billing cycle doesn’t officially kick off until you activate your service through the ZMobile app. This ensures you only pay for the days you actually use.

Your ZMobile plan renews automatically at 11:59 PM (Sydney time) on the same date every month. If your service started on the last day of a month, it will continue to renew on the last day of every subsequent month. This date is set when you activate your ZMobile eSIM. To avoid renewal, you must pause, cancel, or switch providers before this time.

Your plan renews monthly, but you can pause or cancel whenever you like at no additional charge.

You can log into your ZMobile account through the Zip app via the Manage your ZMobile option in the Actions list.

Auto Recharge is a convenient feature that automatically renews your plan when it expires, using your preferred payment method. You can manage or cancel Auto Recharge through your online account settings or by contacting customer support.

To recharge your ZMobile service, you can manage everything directly through the Zip app.
Simply log into your account and navigate to the Actions menu, then select Manage your ZMobile. From there, you can choose to renew your monthly plan, or set up Auto-Pay to ensure your service never drops out unexpectedly.

Yes, we will send you notifications via SMS or email before your plan or recharge expires, allowing you to recharge in time to avoid service interruption.

If you exhaust your data before your recharge expires, you can purchase additional data packs to continue browsing at standard rates.

Charges for international calls (IDD), roaming, and data add-ons vary depending on the destination and the specific add-on or plan you choose. You can find detailed information on our website or by contacting customer support.

Managing your payment method is easy. Just navigate to Billing in your ZMobile portal to securely update your saved card or payment details.
Access the ZMobile portal via the Manage your ZMobile option in the Zip app.

Most failed recharges are due to incorrect card details or insufficient funds. Please review your Billing section to ensure your card info is accurate. If everything looks right on your end but your service hasn't renewed please reach out to our Customer Care Team via the chat channel in your ZMobile account for assistance.

All our prices include GST.

Please note, you’re not able to update your first name, last name, date of birth or mobile number

References

T&Cs, fees and credit approval apply. Other charges may be payable. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.