Frequently Asked Questions
Frequently Asked Questions
- If you're experiencing issues with your handset, refer to your device's user manual for troubleshooting tips. If the problem persists, contact our customer support team for assistance or consider seeking help from a certified technician.
- Number transfer (porting) issues may occur due to various reasons such as incorrect information provided during the porting process or delays from your previous provider. Contact customer support for assistance with resolving porting issues.
- Yes, ZMobile offers 5G data speeds on the 45GB and 100GB plans only where available. However, actual speeds may vary depending on your location, device compatibility, and network congestion. Ensure that your device supports 5G and is within a 5G coverage area for optimal performance.
- To roam with ZMobile, ensure international roaming is enabled on your account. Roaming charges may apply, and rates vary depending on the country you're visiting. Check our website for roaming rates and instructions on how to activate roaming.
- If you run out of data before your recharge expires, you can purchase additional data packs to continue browsing at standard rates.
- ZMobile supports a wide range of devices, including smartphones, tablets, and mobile hotspots. For specific device compatibility information, refer to our supported device list.
- Your voicemail number is 121, and the customer service number is 126101. These numbers are provided during the activation process and are also available in your account settings on our website or mobile app. You can also find them on our website or contact customer support for assistance.
- Zmobile is powered by the TPG Vodafone 5G/4G network covering 98.4% of the Australian population.
Good news! Transferring your existing number to ZMobile usually takes less than 3 business hours. Just keep in mind that our team processes these requests during the following windows (AEST):
- Weekdays: 8:00 AM to 8:00 PM
- Saturdays: 10:00 AM to 6:00 PM
- Vodafone's 5G network is rolling out across selected areas across Australia. You can check your expected 5G coverage on our coverage checker here.
We run on the Vodafone 5G/4G network, which TPG is constantly upgrading to give you a better experience. To see if there is any scheduled maintenance or a planned upgrade happening near you, just enter your device and address into our status checker:
Check your network status here.- Our 45GB and 100GB plans are capped at 150Mbps to ensure a consistent and reliable experience across both 4G and 5G networks. While this represents the maximum download speed, your actual experience may vary based on your location, device capability, and current network congestion
ZMobile is powered by the Vodafone 5G/4G network covering 98.4% of the Australian population.
You can check out our coverage map here.
References
- T&Cs, fees and credit approval apply. Other charges may be payable. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.